Sabai Sabai - Moseley — Restaurant in Birmingham

Unfortunately after 10 years or so of good experiences at Sabai Sabai, last night's to celebrate my wife's birthday ended up quite badly.

In short, after eating about 5 spoonfuls of green curry the sheer amount of coconut cream and salt in it turned my stomach and I felt immediately sick. After calling the waitress to tell her this her attitude was quite simply disgraceful.

All she kept saying was I should have mentioned this earlier when I was served the dish. I had only had the dish for 5 mins and had eaten literally none of it - is that not deemed "early" enough. She BERATED us on how the dish is meant to have coconut as the base, if I didn't like so much coconut then I should have specified this when ordering, that this is less coconut than all the Thai restaurants would use in Thailand etc etc... Immediately on the defensive and just talking over us. My wife who is from Vietnam and obvs VERY familiar with SE Asian food was telling her that she had never tasted a Thai green curry like it, it was like a bowl of coconut cream dyed green.

I myself have been around SE Asia multiple times, I am aware of the cuisine, we eat in China Town every week, I know coconut cream is used, but not to the levels of which were used in my dish last night.

The waitress refused to acknowledge our concerns, and just ARGUED that we were wrong, she was right, no refund for the one dish that I couldn't eat, so I paid up and left as quickly as possible before I puked up green cream over the floor in front of a full restaurant!

How you have someone front of house with an attitude like that I don't know. Sure we all know that the customer isn't always right - this customer however didn't even have a say in the matter though it seems as it just passed through one ear and out the other.

Everything else (starters, other main) were very nice as always. Which I also made clear to the waitress. We suggested the chef taste the dish and comment, this was ignored. Last time we will ever visit a...

Went to Sabai Sabai before and this time compared to before were night and day. When we first got there I was okay until I sat by a table that clearly has a cold draft coming from it. I asked to be moved which wasn't a problem however then I came to realise that the whole inside of the restaurant was cold. My partner even asked for the heating to be turned up which they did do for us apparently but I just could not warm up. Then our food came. Once served no one asked us if we were okay or if we needed anything else. We both ordered steaks and I tried sliced pieces and did not eat the rest ontop of the inside of the building being cold, by time our steaks got to us they were cold. I counted 6 delivery food drivers come and go with food to be delivered in the restaurant before my food was served. I preferred my starter which was calamari that indeed was sooooo delicious! I think they only noticed our dissatisfication with the food once we had so much uneaten steak left on our plates and us only eating the rice and calamari. The manager came around and first said that we ate most of our food which I then had to project to say I hadn't I only had 2 pieces and it was cold and my steak also had lots of fat on. She suggested remaking the meals for us but we refused as we were just too cold to be sat there for any longer and just wanted to leave. She then went into the back and came back suggesting 50% off the mains. My partner was willing to pay the full amount regardless but we took that. I'm just a bit sad because I felt like it ruined my birthday which is actually today and I was soooo looking forward to that weeping tiger meal I had before that came sizzling with flames on the iron pan. It deffo did not come out like that... Tbf I don't think I'd be returning but if cold is your way to go...

Visited Sabai Sabai Moseley. We always go for special occasions, hence my work mates for a special birthday got me a £30 voucher. Called spoke with a young lady who said I had 12mths and to book online. So I did stating I had the voucher to use. We turn up the same young lady remembered my call and sat us. Then our drinks request arrived and the lady manager comes out asking about the voucher so I showed her stating obviously we will pay the difference, she asks how it was done I said I didn't know as a gift have to assume online and she goes off with it. We are now eating our starter she comes back out asking further questions and goes off again, we ate now on main she comes back in a fully booked restaurant stating we cant use the voucher as theres no QR code, I lean over pointing out the massive QR code was printed in the reverse side she say ih sorry and goes off again. By now my partner and I are both highly embarrassed with other tables looking at us. When we finally ask for the bill as I just wanted to go, another lady gives us the bill £70+, I look and can see no deduction so she comes back for payment and I start to say we have and she finishes the sentence for me... a voucher I said yes so she says she knows, says sorry and goes off bringing a new bill. My partner whispers it's like they did everything not to honour it and I had to agree! The whole thing left me upset and fuming as what was supposed to be a nice treat turned out the total opposite. No apology for the constant interruptions or whole mess. I had to leave this review as whilst the food is lovely this was not customer service and needs to be addressed, why take part in offering vouchers if you dont want to supply the goods? It's simply taking...