The Kulture Bar & Grill — Restaurant in Birmingham

Thank you for your feedback and apology. Since you intend to know more about my experience, I would appreciate if a particular security man/ bouncer that stood at the VIP who kept on harassing me unreasonably on the VVIP reserved stage even after purchasing all required, he needs to be retrained as a security and learn more about customer ethics and professional service for the purpose of other customers and your reputation as an organisation.

Celebrating a birthday with one of my girlfriends that night was later enjoyed after another lady at the bar apologised on his behalf even if he was not admitting that he was wrong. I commend the DJ beautifully as I danced to my satisfaction with self fulfilment.

Thank you but I can never be back there because I did not...

Absolutely felt disappointed night. Went in because i was hungry and had zero energy to eat. At first i was given tbe wrong order but a staff came to apologise and took it away. I ordered for Catfish and plaintains, and jollof rice with plantain.. Few minutes later a staff came in with just jollof rice. I waited for over 30mins for my plantain to eat with my rice till i lodt appetite. I dont even want to talk about how long it took for the cat fish. Imagine spending £47 for a good meal and couldnt eat anything. I know it take time for catfish to get ready but while tell me it would take 20mins to deliver my order when you know it would take over an hour. Im...

I came in 10/08/25 with my 89-year-old grandma to order food, and the experience was extremely disappointing. The waitress was rude from the start, showing no manners or basic courtesy. I eventually had to raise my voice because the treatment we received was unacceptable—especially towards an elderly customer.

The food itself was just okay, nothing special, but the poor customer service completely ruined the visit. If this is how customers are treated, I will never return, and I cannot recommend this place to anyone. Management seriously needs to train their staff in basic respect and customer care—otherwise, they’ll be driving people...