Cafe Neo — Restaurant in Birmingham

I recently visited cafe neo and had a mixed experience. The food was undeniably delicious—fresh, well-prepared, and definitely worth the price. However, the customer service left a lot to be desired. The staff was rude and dismissive, making the atmosphere uncomfortable.

What stood out most was the way they treated certain customers differently. It was hard to ignore what felt like clear bias in how they engaged with people, and unfortunately, it made the experience frustrating and disappointing. Good food alone doesn’t make up for bad service, especially when it feels unfair.

I hope the management takes steps to improve their staff’s attitude and ensure that every customer is treated with respect. Until then, I can’t say I’d recommend this place, despite...

Been there 3 times now . Sign says 9am open , not sure what day . Caught it open about 6 months ago service was terrible asked for a coffee , got no response as they were talking and drink was placed hard on counter and price given . Thought I would see if manners had changed but as said have yet to find it open . Whilst I was waiting today after 9am 4 potential customers tried door and walked away . You must be...

Nice little cafe near the Jewellery Quarter. Only popped in for coffee. Could clearly see it was a popular place. They were very busy. They kept it together was working full pace and remained friendly and helpful. They really got a good little team here. I saw some lovely food being served. They have a good clean toilet. Garden area is pleasant definitely worth a visit if you find yourself at the...