The Rectory & 180 Club — Restaurant in Birmingham

Went here last night with a group of 9, the darts were fun but the customer service was an absolute joke! We ordered food in couples, so four orders in total of a few small plates. Several items were missing from our order but barman insisted that everything we'd paid for had been brought out and we needed to pay again if we wanted the missing items. The cook then came out and said 'what seems weird to me, is that I've made all the food ordered and sent it out' - basically implying we were lying. Another two members of staff then continued to tell us we hadn't ordered the missing food. Eventually, after a good few minutes of arguing, they went through the till and realised their mistake; at this point, the barman simply handed the card machine to us for a refund - no apology was given until I complained! The attitude of the staff was ridiculous, they were completely unwilling to accept their mistake and were acting like we were lying - considering we'd spent a lot of money on food/drinks/ darts it was totally unreasonable to be accused of trying to scam a couple of plates of loaded fries!! Although we got a refund in the end (our booked time was up so we wouldn't have been able to eat the rest of the food at our table), it was annoying as it meant some of our group hadn't had enough food to eat. The staff were clearly overwhelmed as it was so busy and I understand mistakes happen, but there's no excuse for treating customers so...

Our evening at 180 Club in Birmingham, although Andy couldn't make it due to a broken leg, was a memorable affair filled with camaraderie and laughter. Despite Andy's absence, the atmosphere was lively and welcoming, with the chic venue providing the perfect backdrop for our gathering.

As we settled in, we were delighted to find a dartboard, adding an extra element of excitement to the night. The friendly competition brought out the competitive spirit in all of us, as we took turns aiming for the bullseye and cheering each other on.

The staff at 180 Club were incredibly accommodating, ensuring that our evening went smoothly despite the unexpected change in plans. The cocktails were expertly crafted, and the selection of drinks catered to all tastes, keeping the mood light and festive throughout the night.

Although Andy was missed, his absence didn't dampen our spirits as we bonded over shared experiences and enjoyed each other's company. Our night at 180 Club was a testament to the strength of friendship, proving that even in challenging times, laughter and good times prevail.

In conclusion, 180 Club provided the perfect setting for a night of fun and friendship with work colleagues. From the lively atmosphere to the friendly staff, every aspect of our experience exceeded expectations. We look forward to returning soon, hopefully with Andy back on his feet and ready to...

Had a prime time booking on16/4/22 at 2pm. The activities was good but didn’t acclimate a party of 7 fully on the technology side of things. So sometime someone was out. We ordered drinks on arrival and took these with us and was encourage to open a tab. We were told table service and only buzz twice. All was going well, dart broke, called and no one came, had to collect new darts ourselves. Orders a few starters which was bought to us in the dart area, no particular table service as in the means of 3 course dining experience. We order more drinks and had to get and fetch them as they seems to be a delay. Came to pay and my brother in law paid the bill. When I receive the bill to pay my share there was a 10% service charge added. No one had mention this or it wasn’t written down. When a bottle of Prosecco is £31 and a beer nearly £6 and we did ordered 3 rounds this was a good part of the bill. The 10% was also added to the fee of £60 which was the price for dart for 2hrs so that means the activity was then £66. I not sure this is allowed. I have called and asked for the manager and spoke with a lady called Bernadette. She asked me to email and assured me that she would get back to me by the end of the day. She didn’t, I have followed this email up but still no response. I am disappointed with the service. Activity is fun but being charged for this twice...