Clue HQ Birmingham - The Live Escape Game — Attraction in Birmingham

Awful.

When the game started it was clear that it was not working correctly. The member of staff advised us to wait for an introduction video and timer to appear on the screen, but the screen remained blank making it very unclear as to whether we should begin or not.

We decided to begin but the room was so dark that we couldn’t read the clues on the wall. We tried to attract the attendant’s attention numerous times by talking and waving to the camera (since he had told us he would always be watching and listening for this) but there was no response, nor any indication that the game had started.

We continued trying to play the game but it was virtually impossible, we persisted in waving at the camera and asking if the game had started and for help to no avail. After approx. 15 mins that attendant came in to the room and advised us that the system had failed and he would need to move us to another room.

The attendant set the new room to a similar state but with a functioning screen and lights, we were advised that we would get some extra time. We worked our way through the various puzzles but could not complete the final challenge.

Although we had solved the puzzle correctly we couldn’t get it to work. After perhaps five minutes of pressing the same combination of buttons over and over, the attendant entered the room and advised us that we had indeed got the correct solution but the equipment was not working so the game would end there.

He then told us that if it had been working another cupboard would have opened, revealing the final part of the game.

This was far from the experience we were expecting.

The fact that the systems for both rooms failed is indicative of poor maintenance and a complete lack of testing or preparation.

Whilst the personnel on site were apologetic, all they could say was that they were sorry but the systems failed. Although I had asked to speak to a manager, the person who was originally introduced as the manager later admitted that they were just a supervisor and there wasn’t a manager on site.

We have received no follow-up from Clue HQ to either apologise or offer a refund – testament to the contempt that they show...

Clue HQ Birmingham used to have the best escape rooms in town. Phenomenal puzzles, challenging and with top immersive components.

Unfortunately, not anymore. The escape rooms now have been scrapped to the bare minimum to raise the percentage of escapes, targeting a younger, more inexperienced audience.

We did the Captain Riddle, that used to be a race to sail a boat to a cursed island, to get into a cave that had a real waterfall. And when you completed the room, four treasure chests hanging from the top of the waterfall opened, letting drop tons of coins like a real treasure. Real, old coins. You then had one minute to take as much gold as you could back to the ship. Your score was not only the time taken to complete the room, but also the weight of the treasure taken.

However, today that cave doesn't exist anymore. The lack of care of the room, according to the host, caused the wood under the waterfall to rot. So unfortunately the room was cut short, and the ending doesn't even make sense. We didn't even realised that we had finished.

It is such a shame that this place, that used to be higher tier, has gone so low only because of lack of care for their rooms. Also, they used to have a great board game cafe on the entrance, that has...

We recently had the pleasure of visiting Clue HQ in Birmingham, and it was an experience to remember! Normally, bookings require 12 hours in advance, but on a whim, we called up for a slot just 4 hours ahead. Impressively, it took them only about 10 minutes to find someone to accommodate us, making us feel like VIPs with the entire place to ourselves.

Being first-timers in an escape room, we appreciated the clear and thorough explanation of the rules and the setup. The staff was attentive and helpful, providing hints when requested or when they noticed we were stuck on the wrong clue for too long.

The experience was thrilling and immersive, but we fell just short of success, needing about 2 extra minutes to escape. Despite this, we had an incredible time and are already planning our next visit. We're determined to conquer another room and make it onto the leaderboard.

Clue HQ Birmingham offers a top-notch escape room adventure with exceptional customer service. Highly...