Costa Coffee — Restaurant in Blaby

I have just recently visited this place it is definitely the worst Costas in Leicester go to the one in Next. after I requesting alternative milk from my children and then for myself. I was asked by the member of staff repeatedly over and over again if I want normal milk because I'd ordered alternative soy milk for my children and I wanted soy milk for myself I said it loud and clearly and then I said to her what do you mean normal milk. I said no I don't want cow's milk, I would like soy milk please.... And then again she repeatedly said to me would to me would you like normal milk so you don't want normal milk. She was obviously trying to insinuate something because when she asked me about normal milk I said to her no I don't want cow's milk. I felt very uncomfortable and very embarrassed buy her repeatedly insinuating that it was normal milk what was she trying to insinuate that I'm not drinking normal kind of milk, I feel it's very offensive and rude this is not the way you communicate to people what is one normality for one is not normality for another my normality is soy milk I do not drink cow's milk so how is that normal to me. Trying to insinuate that your lifestyle is normal compared to somebody else is very rude. I will live in a modern day age where it's actually more normal not to drink cow's milk then it's ever been. Someone that works in an industry that is supplying milk all day long should have the common sense and knowledge and training and customer services not to offend and speak rudely to customers. If she has some issues personal issues with people that do not drink cow's milk then she needs to keep that to herself. Making constant remarks about cow's milk being normal is very rude especially to people that that is not their normality and their choice of consumption. If I was working in her job I would not be making remarks to people about what they're choosing to consume that is rude. Even if I have my personal opinions in a professional industry you keep them to yourself. and then after hide reply to many of her remarks and told her it's cow's milk it's not normal milk. It's just cow's milk to specify what the milk is the milk is cow's milk. When you go on a supermarket shelf it's not called normal milk and it's not marketed as normal milk is marketed as cow's milk that comes from a cow. Straight away after she served me she went behind the till he was making the coffee made some silent whispering remarks and started laughing at me how rude is that. A grown woman behaving in such a way turns out I confronted her and ask for customer services number turns out that she's apparently the manager. How someone can get a manager position that speaks to customers with such limited customer service skills I have no idea..... I will never ever visit this place ever again and I will make sure none of my children have a visit my husband never goes out and anyone I know. Why would you behaving such a way a grown adult 🤔 and this is usually the case of such large companies they do not even know who they have...

.Bad customer service. Went to leicester fosse park Costa today. The Barista was serving and there was a que of 2 people waiting .. There was another Barista, I believe that may have been the manager, he was stood at the end of the counter with a young lady. I Imoved over and thought I would politely ask him if they had costas brand of porridge in stock. As uiur own brand is better than the marks and spenders brand that you stock. The youn lady quickly replied as she was stood talking to what I thi k was the manager., who I woulddescribe as a nice man. This is because I normally go to that particular Costa in fosse park leicester.The a coffee shop in the food court. The young lady was quick to reply. All the porridge are out there.I then asked the chap stood with her; The question is , Do you ha e your own brand porridge in stock. She smirked . Whilst he shook his head from side to side a d said no. So , your staff reply without listening to the question. The young lady definately needs training on customer service. As this reflects on Your brand and Company. Was very offended. This is why I took Time to write this review. POOR...

Sadly having been here before and resolved never to return, it was a necessary evil on 28 December given the crowds at Fosse Park. Same old story - long queues to be served, staff not interested in customer service, more interested in personal conversations about their plans for later. The vanilla latte was more like a very weak coffee made with water and some cold froth from another used jug spooned on top. I wondered if they had used left over skimmed milk? The requested cake was incorrect and had to be changed. Chairs had not been cleaned although tables had been judiciously wiped. The same member of staff as in my previous review was walking up and down behind the counter, appearing to do something whilst actually doing nothing save for uttering the odd very audible swearing. Costa need to get some serious HR work done. This is NOT covid related it is simply poor quality product, service and...