KFC Ashford - Middlesex — Restaurant in Borough of Spelthorne

Made two separate orders. 1 for asap, 1 for a set time an hour later due to the recipients being home from work later on in the day. The first order was due to come 50 minutes before the later order... which actually CAME FIRST. Yes, I understand that most people would be over the moon to receive their food early, however, the recipients of that order were not even home from work, so due to the foods early arrival, their food was cold by the time they got home (when I had requested for the food to arrive). Now, that isn’t even where my issue lies. The three of us that were at home, and hungry, incredibly excited for our chicken, with an order that was due at latest, 17:45. Didn’t leave the store until 17:45, and didn’t get to us until 18:20!!!! Yet, the other order left the store at 18:05, and got to us at 18:15...please tell me how this is acceptable!? It came from the same store, how on earth did our first order get so lost? When it eventually arrived, it was cold, wet and all round disappointing. It’s safe to say I will not be ordering from KFC again, or using Just Eat again. Extremely...

Food was as good as can be expected from KFC however I used the KFC app to order, pay and collect and when I approached the counter I was simply told "we don't do this app".. this is the official KFC app they are not accepting at Ashford, so I had to re place my order at the counter and pay again. The staff made no attempt to engage in regards to the app and even went as far as to imply I had generated what I was trying to show them and said they can not trust anything I'm trying to show them. They happily scanned my membership barcode from the app when I re placed the order though so complete fail in customer service. the app also has no form of making contact aside from lodging a comaint form so I have done this and not received any...

This is by far the worst KFC I have ever been too. I stopped going here 5 years ago as the food quality and service was terrible. For some ridiculous reason I gave gone back and tried again. The food quality was not bad, chicken been left in the Henny penny far to long but other than that not bad. Ad for the service, it is absolutely the worst I have experienced in any public place in a long time if not ever. Avoid this restaurant at all cost. I waited 20 minutes to order and when i did another 25 tk wait for food to be put in a bag. No sorry, no update or communication just ignorance from the staff who communicate in another language....