China Red — Restaurant in Borough of Wyre

No way to treat new customers.

Because Jade Gdn was shut for holidays we tentatively ordered a selection of meals at for take away and opted to collect instead of delivery. With us living in Singleton delivery here was unlikely anyway, or would have taken a very very long time to arrive. So I make the drive myself, which including parking and collecting on foot it is at best a 25min round trip. I paid and took the food home, only to find out the bag of food we were given was for a different order. A member of staff phoned up at the same time we realised and, to his credit, was very very apologetic.

Now mistakes happen, I get theat, so I offered to return the food and collect my actual order in person, another 25min round trip thinking this would still be quicker than waiting for them to come here instead (which they should have done to be fair, and with hindsight I should have insisted on).

When I eventually get back to China Red for the second time I'm presented with a bag which contains our food, and the same staff member tells me that I hadn't paid enough the first time around, and the price difference for the 1st bag of food against our actual bag of food was £13, so can I pay this before leaving !!

Fair enough they made a mistake the first time, but then seeing as I made the gesture of personally coming back with it, from Singleton, I suggest we split the difference seeing as I had been so inconvenienced and none of this was my fault. He goes off to the kitchen to ask the Owners, coming back saying that they say "no" !

His message to me from the Owners was that the only option is to pay the full £13 or nothing. For me it's not the money issue here, £6.50 or £13 I couldn't care less, but the manner in which things played out that annoyed me. The Owners didn't come to apologise, just a blunt demand for more money from the very person that went out of their way to help them sort the original mistake out.

We get Chinese food for the whole family at least 2x a month, though pretty much exclusively from Jade Garden. I just don't understand the mentality of a business that treats potential new customers this way. Are they not trying to win business away from their direct competition on Poulton ?

On principle now we will never spend money with China Red again. If that's how you willingly treat your local customer base I think it only fair to share this experience with others.

On top of all that, the food was honestly pretty poor. Not a patch on what we normally get from Jade Garden though it wouldn't matter if it had been the best food ever, I don't ever want to give them any more...

Heard some good things recently, having not been here for many years after moving away from the area in 2015. I'll get the positive out of the way first, service was good, the two women we came across were friendly, polite and helpful. We didn't have to wait too long for anything, including drinks, courses etc. The starters we had, all different, were tasty and fresh. But then the mains came, again all different. One of the three was nice - we all tried each others! But my Crispy shredded chili beef and my mum's Duck in Plum sauce were not that good at all I'm afraid! Plenty enough portion wise, but we both agreed we'd rather had half the size but twice as tasty!! Both bland, mum's duck was fatty as hell, and my 'beef' was so crispy and I'm sure they forgot to add the beef. This is my fave Chinese dish by the way, so I certainly am comparing it to others. This is my least favourite version by far I'm afraid. Oh and we were charged nearly £6 for 2 large Lime & Soda's - which you'd pay around £2 - £2.50 everywhere else. The visit was just ok. Definitely not wowed by the experience. And for £25 per head for 2 courses and only one small wine on a quiet Tuesday evening I'm afraid to say it'll probably be another 5-10yrs before I try the...

Went tonight for my brother's Birthday and got to say it was absolutely fantastic. My dad has Ceoliac's Disease and we checked before we made the reservation to make sure there would be something he could eat. We all ended up having the buffet. When we got there, the first host came and sat down with him and ran through the menu of what he can and can't eat. We were served by a total of three people throughout the night and every one of them throughout each course went through what he could have. They made certain dishes specially to meet his requirements without being prompted.

The staff were so friendly, helpful, thoughtful and knowledgeable.

The food was delicious and such a wide choice to choose from and the prices were really reasonable.

Finally, they brought my brother out a free ice cream with candles and sparklers (he's 30!) as a surprise.

Would definitely recommend this place to anyone. Thank you to all the staff for making it a wonderful...