My partner and I went into Subway this evening, we purchased 3 meals and used 2 vouchers to pay for them. At the check out the prices didn't seem to add up, the voucher offeres 2x 6in @ £6.99 and 1x for £3.50, on querying the prices we were told that we had to pay an extra 30p on each meal, as they weren't offering cold drinks in cups and bottles are charged extra. We tried to point out that it doesn't state that on the voucher but unfortunately neither the young girl serving us nor the manager (who was Eastern European and seemed to struggle with what we were saying) seemed to understand our point. I can appreciate that we are in uncertain times but if they are unable to offer cups of drink and the voucher covers for the meal with a cup surely it isnt the customer who isn't aware of this that should have to pay the difference (Is this not false advertising?) At the end of the day, we gave up trying to explain, it was 90p and wasn't worth the effort, though we left unheard and unhappy. It would appear that Subway are having nationwide issues at this time with prices, from them not being detailed at all online, to individual stores charging what they like, to the latest 20% tax hike that they are passing across to customers, all of which shows the company in a state of confusion and customers are simply caught in the middle. We will go back but we...
Read morefirstly the male staff kept touching his face non stop then food then touching nose then food so pointless wearing gloves. ordered online and the app stated free upgrade for a footlong sub and free cookie. when making 1 of the sandwhiches i stated should be a footlong the rude female stated no it says 6inch on the reciept i mentioned it twice more she refused to do anything about it saying too.late ect. i then brought my partner in as he ordered it and she stated to him you need to be instore for that upgrade which isnt true and also they gave the free cookie but not upgrade. The chicken tikka had hardly any chicken on. and didnt really want to eat after seing the guy constantly touching his face very off putting dont want dead...
Read moreWent in yesterday at 1630hrs. Tried to order coffee. Not for the first time staff had closed down the coffee machine and excused themselves by saying they were cleaning the machine in prep for closing. I asked why they did this and the staff member said I was being rude. I certainly wasn't and had just asked why as this seems to be a regular occurrence. My question:why can't you place a sign telling customers that the machine shuts early? Quite simple really. As we all know when you need coffee you need it!! Garstang has numerous coffee shops. One less customer for Subway. Whoever is the franchise owner I would take note! Lady that served or didn't had...
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