Very rarely do i feel the need to write a poor review. However our latest visit to Cobbles & Clay was the worst experience i have ever had in an eating establishment. We were treating a friend to lunch so we booked a table as we know from previous visits it can be very busy. Our greeting was ok and we were shown to our reserved table. We ordered coffee while we waited for our food , the coffee was luke warm. The food arrived fairly quickly a bowl of chilli and rice cold with a dried skin on top, the Cajun chicken flatbread also cold ( i dont risk chicken not heated through). I spoke to the waitress who i have to say was really lovely and very helpful, she took the chilli and the cajun chicken away and ordered us fresh. The other member of our party ate their lunch a bhaji butty which was a very small portion while we waited. After around 15 mins the replacement food arrived.. the chilli was piping hot ( not rocket science microwaving a bowl of chilli). Unfortunately the Cajun chicken was again cold and i dont mean luke warm, i mean cold. I really didnt want to risk eating poorly heated chicken so i told the waitress and she took the dish away and said she would take it off the bill. She was so nice and kind if it had been left at that i would have been disappointed but would have put it down to a one off. However the next minute the manageress flies upstairs and marches over to the table to tell me in no uncertain that the chicken wasnt cold because she had watched it come out of the pan, she was very rude and abrupt. I said so are you saying i am lying? she gave us all a filthy look spun around and marched back downstairs. Never as a customer have i been spoken to in such a way , even the table next to us said how disgusting it was. Why the manageress thought i would lie about cold food and spoil what was meant to be a lovely treat for our friend i have no idea. I asked the waitress who was really lovely who the woman was who had spoken to us and she said she was the manageress. It is very unfortunate you have such a rude woman as your manageress as what i was writing off as a one off problem was ruined by her awful attitude , she left all three of us feeling really awful. I am a local person and after this experience i will never ever step another foot inside Cobbles and Clay and needless to say i will no longer be recommending ....
Read moreMy 12-year-old daughter planned and booked a meal for me and her at cobbles and Clay , she wanted to treat me for Mother’s Day She was very excited and had looked forward to it all week, on arriving she chose a pot but after several very thin pencil markings she decided that she didn’t want that pot so she rubbed them all off and there was barely visible I have a photograph, no paint was used on her pot, we then proceeded to choose another pot , at the checkout the bill came to £60 but we were made to pay £15 more for the pot that we originally used, I argued that this could easily be reused again as there were barely any markings on it all and it was very faint, as we had cleaned them off! no paint had been used at all-they refused and said I had to pay for it, the staff were cold and detached-my daughter claimed that she’d ruined my Mother’s Day and was crying at the till she cried when we got home even though she had other things planned She didn’t want to do them she just wanted to come home and she’s been in her room ever since, I hope the £15 they make, even though the prices are extortionate to begin with suits and serves them well, I have a photo to prove there are hardly any marks at all on the pot- my little girl is very upset- I have been many times over the years but will not be going again!! She’s only 12 -it’s not about the money, it’s about a little girl been thoughtful and caring and been made to feel upset and embarrassed and stated that she’d ruined it 😢 and a situation that could have been handled differently, but obviously the money was more...
Read moreAfter a beautiful Worth valley train journey and a nice walk reached the amazing place of Haworth. A great location for photography and romance. Visited the Bronte's place as well and then felt hungry. Found this cute restaurant/cafe close to the Bronte's place. Entered and found pretty little things in the restaurant. Interesting food menu, beautiful quotes and marvellous showpieces convinced me to sit close to the window and get lost in a living dream. The view from the window was outstanding as the beautiful valleys were lit up by the gorging sunlight. The delicious fish soup danced down my throat and was enough to start the foodgasm. Then the chilled beer with another bowl of soup gave a boost to walk around Haworth with much more energy. The service was like a piece of butter, smilingly melting on the heart of cracking bread. The place was as neat as the first pour of Jack Daniels with two chunks of ice. The beautiful quotes on the walls will bound to make you feel the aroma of life. The restaurant/cafe itself states the character of Haworth and what England is all about. It was such a lovely moment. Beautiful memories. Golden days. Don't miss the charm of life which you can feel while sitting and munching in this little...
Read more