PizzaExpress — Restaurant in Bradford

Came here late last night after travelling up for a weekend away. We were looking around for somewhere that could cater for my partner as she is a coeliac. We have been to pizza express before but had mediocre experiences in others. As this was the only option open at 8pm last night that could cater we went there.

We checked online on the way there and it said we could get 50% off pizzas if we signed up to the app. So that's what we did. The app turned out to really make this experience great.

When we were seated they took a little while to take orders, they seemed a little too focused on cleaning tables rather than serving waiting customers, which was a little irritating. But nonetheless when we did have our order taken it was a pleasent experience. The French gentleman who served us helped us understand the app and how we could all get 50% off our pizzas. He was great, very good service from him. Unfortunately didn't catch his name.

Me and my partner both had gluten free pizzas, with some gluten free dough balls which come free on your first visit. All the food was great, all the gluten free food tasted great and not the stereotypical cardboard. I would strongly advise any coeliacs or gluten intolerant people to come here.

Would like to say also the app was really great. It allowed us all to check into the same table and all use our offers as and when we wanted. You can assign your offer with your selected meal on the bill. You can see an up to date bill cost so no surprises when you go to pay the bill. I think it was really great and made the experience more enjoyable!

And on top of all of this, the location is in a beautiful small town. I would highly recommend to visit this branch of...

We stopped here for a dinner whilst we waited for our train. We ordered a few items off of the menu. We had honey dough balls, chicken wings, calamari. We had two pizzas, carbonara, chicken nugget things, and a cheesecake.

The dough balls were really good. The calamari was also good, and the chicken wings were mediocre.

However, it's all steeply down hill from here.

One pizza was absolutely dripping with grease. It was, by far, the greasiest pizzas I've ever experienced. Every bite, oil just gushed out of the pizza onto the table, plate and your hands. Pools of grease settled on top, soaking into the thin dough, all covered by an absolute mountain of salad they put on top.

The second pizza barely had any cheese on it at all. It also came out luke warm.

The carbonara actually had burnt bits of pasta at the bottom of the bowl. It was black; charred.

The chicken nuggets, again, just soaked in oil. You could literally squeeze the oil out of the chicken and batter.

The cheesecake was almost £8, and it was nothing more than finger food; it was about as small as an hors d'oeuvres. I couldn't help but laugh when it came out, because that portion size was absolutely baffling for the price.

The server, Josh (I think) what an absolute gentleman. He really was the highlight of the evening for us; very polite and very friendly with a few jokes.

I...

We had an absolutely horrendous experience at this pizza express, which we know isn’t a nationwide problem, as we had a wonderful time in London last month at a Pizza Express. Our first waitress was great. (Blonde) Cheerful, patient, knowledgable and kind. She made recommendations which we took. We got some dough balls which shocked us as they were… tiny. And burnt. We were too busy catching up to complain. Before we knew it, they were replaced without us knowing because the waitress has noticed they were sub par. Fine.

Then the pizza. I ordered a padana. It was terrible. It was dry, underseasoned, with burnt edges and compared to our recent experience, had about half of the toppings.

We didn’t get checked in on at the table which is pretty standard in case there are issues. And eventually we were dropped a cheque by another server. (Brunette). And this was the biggest problem. This woman was… beyond rude. My friend and I actually laughed when she left the table because… we felt like we were being set up on camera with some kind of joke service. It was laughable. All I had asked her was if the pizza was supposed to be so dry and burnt. And she said, “yes” and walked away.

When I emailed the manager, I received a very lazy, “sorry about the dough balls” response, and have heard nothing since. Shameful...