Subway — Restaurant in Breckland District

Ordered 2 subs on the app and went to collect. Got to the store and there was a queue to the door. No click and collect zone. All staff were busy serving customers so there was no opportunity to ask where I could collect my order. None of the staff offered to help, despite me talking loudly to my husband about where to collect our order. We waited for 15 minutes in the queue before finally being served and was told that my order was on a table. So my order had been dumped on a table with no click and collect sign and no staff member calling out that it was an online order. Anyone could've taken that order and the staff wouldn't have known. For the time it took to wait in the queue, it was pointless ordering beforehand to try to save time. Instead I was left standing in a queue for ages whilst quite visibly heavily pregnant. Staff didn't care when I complained there and then. They also didn't complain when I emailed a complaint to the manager. His response was "oh well we left your order at the click and collect point". There was no click and collect point - just a random table with no signage at all. I asked him to forward my complaint to his line manager and I've been completely ignored since....

So I ordered from just eat this morning a meal deal and 2 taco beef dippers and when my deliver arrived the taco beef was missing so I contact the restaurant 2 times on the first call the manger had said she only had 1 order thos morning g and it wasn't mine that it was another store and hang up so I looked o. Just at at the details for the address so I google it and it's the same subway as I had previously called so I call again and now an assistant is talking to me and ahe says she as spoken to the manager and she said she personally put them in her self wotch to I reply that's funny when I called earlie she had denied that my order was there any and she went on to say that the bags are sealed woth a sticker so another words you for got to put them in as all you had to say was get a refund from just eat...

Ordered a 6 inch meatball sub. The sub itself was delicious. But the management is appalling. A very friendly man at the counter took my order. He cut my bread in half.. and then the manager, supervisor, someone? came up and scolded him. "You have to cut the bread at a 45 degree angle. Is that a 45 degree angle? No." with a tone as though he's a child. She then walked off without so much as looking at me, let alone bothering to apologize for the intervention.

In what world of customer service is it ok to berate your employee in front of the customer? I suppose it's good that they have high standards - but I just wanted to eat. He could have cut my bread into Mickey Mouse shapes for all I care. I feel for the staff here. Poor things were standing there looking like abused dogs - and I...