I love the cozy & warm atmosphere of Nero Cafe & also big fan of their coffee. That is why I choose this place every time. Recently I moved from London to Bristol & I found the service is quite horrible compare to other stores in the uk. I always go to the galleries one & the staffs are not nice. I ignored it for several times because I just cant rate the service experience it for few times. Does not matter its morning or evening they never greet you. Even if you greet them, they will not response. They are not motivated & have no welcoming gestures at all. Seems like I am having coffe free. I am a caramel latte girl & every time it served differently, I would say depends on their mood. If its in the morning I will have caramel drizzle on top of my cream, if it’s in the evening the cream will be overloaded & I have to rinse the cup by myself. They will never ask you for any spoon, napkins or tray. I think Cafe Nero (the galleries) should focus on...
Read moreMostly petty wingers and whiners from reviews I've seen so far. Well, I'm going to buck that trend from a regular customer perspective. This is the best Nero in Bristol as far as I'm concerned. No business is going to be 100% perfect all of the time, and it's a pity people don't account for that instead of picking holes. This is a well managed store with good service. Yes, occasionally things may go awry, but this should never detract from the bigger picture of great food, beverages, and overall service for which the whole team should be complimented. Keep up the...
Read moreGood location to stop for a coffee. I asked for a tiny bit of vanilla syrup in the coffee this morning Wednesday but the lady wasn't really listening instead she started quickly making the coffee so got a full 2 pumps of vanilla syrup, way too sweet. It felt very rushed and there wasn't even a queue. She was very friendly but if it's not busy it's nice to take some time and listen to what customers would like. She did offer to make a new coffee, but I had no time anymore. I will come back as the coffee is...
Read more