Golden Kebab House — Restaurant in Bristol

Awful service! placed an order on justeat but it showed as a pre order for the next day. We called and asked for that order to be cancelled and instead place an order over the phone. The food came and we thought that was it. I then find out the next day that they accepted the order AND took payment. So we paid for 2 meals when we only wanted one even though we ask them to cancel the order so we didnt pay on card through just eat.

I have since tried to call numerous times and every time i have spoken to someone they have told me that only a manager can issue a refund, how convenient. Then when the manage has been there hes been "too busy" to deal with me. ABSOLUTELY...

There was a young lady n there today she was very rude and and not very good polite I have ordered from here loads of times before but today was not a good experience the young lady I think was called Rachael was not very professional was shouting and screaming out front I found Her very rude and not a very nice person will not be getttinf food from here again I will defo pass it to other customers to avoid your kebab shop not a good experience...

I wouldn't even give this a 1* but unable to leave review with a 0*. Called for delivery was told 30-45 minute wait for delivery. Food arrived 1hr 20 minutes after order placed. Food was cold. Asked for no onions in burger , it was full of them. Called 3 times to ask where food was and how long it would be, each time there was a different excuse. Delivery man very apologetic, wasn't his fault. Defo won't be ordering...