Grounded Fishponds — Restaurant in Bristol

Quite possibly the WORST full English I’ve had in my entire life! The staff were not bad, very unbothered I must say, Friday afternoon at 2pm when a cafe should be in full swing, they have one staff member, who like I said, wasn’t rude but was very unbothered, clearly didn’t want to be there..

Now onto the NIGHTMARE of a breakfast, wow, can I just say that I have been a customer of Grounded Cafe for the good part of 15 years! Yes my main branch is Redfield which is the only reason I even trusted coming in to the Fishponds branch for a basic English breakfast, but can I say there is NOTHING similar, Fishponds branch DEEP FRY their sausages which is the stand out item in the Redfield branch, they undercook the bacon, the eggs were practically raw and worst of ALL the beans were half cooked, I mean how hard is it to cook BAKED BEANS for the adequate time, honestly I was close to just leaving the breakfast there and walking out but at the end of the day I had to eat before returning to work, please please please save your hard earned money and please Grounded Management, fix this branch or sell the lease and have someone else brand it, they are RUINING your brand

Down to small things like there being no napkins in any of the amenities pots on the tables, to the toilet having no handwash, to the bleek bleek atmosphere which is no suprise if I’m honest, save yourself a nightmare of a breakfast/brunch/dinner and head on down to the Redfield branch!

Again as a GROUNDED CUSTOMER of FIFTEEN YEARS, I...

Right from the get go we had a bad experience. I asked if they had any kind of juice when I was ordering that wasn’t cold for my 2.5 year old as he doesn’t like really cold drinks, which the manager bluntly said they don’t have anything so my son had nothing to drink. We had to clean the table with wet wipes as it hadn’t been cleaned from the day before as we where first customers in, in the morning, looked around all the tables where dirty. Coffee was good to be fair no complaints.

breakfast we waited quite a long time, when it did arrive it was Luke warm and gross to be honest, my wife ordered Turkish eggs it was undercooked and just a bowl of slopp, My breakfast was no better than a breakfast at weathspoons.

I wouldn’t have written this review had it not been for what’s coming up next, which proved to be the final nail in the coffin.

Went out with my son to play in the back garden there is a small playground made from wood, quite nice to be honest, unfortunately there was litter absolutely everywhere I counted over half a dozen fag buts a couple of dirty napkins, paper straws absolutely everywhere and empty vapes packet, a massive hole in the decking with screws sticking out, pieces of wood that had broken off the decking lying around etc etc.

unfortunately my son picked up a used bandage/ plaster and started playing with it, when I confronted the manager, the manager kindly took the bandage and said we do clean the garden, the garden clearly hadn’t been cleaned for...

I've popped in here a few times over the last year with my baby daughter. The food is great and the place is exactly the kind of place I want to pop into when out and about as it has highchairs and plenty of room to manoeuvre a buggy. It's never been busy on the weekday lunchtimes when we've been in there, in fact, it was often very quiet. However, it was always a little unusual that the food would take so long to arrive. The last time I was in there, I ordered a fishfinger sandwich with a side of chips. After quite some time of waiting and hearing the food ding dong, I estimated around 10 minutes between food orders coming out. Then, after around 40 minutes on another quiet lunchtime, my little one had finished all her emergency snacks and was, understandably, getting bored and agitated and making a lot of noise. We were sat right in front of the bar area and the two staff that were there totally ignored us and offered no information about our order. Hungry and disappointed I asked for a refund as we had to leave. The two staff then proceeded to stare at the till with confused expressions for what seemed like an eternity before one of them headed out the back. Eventually they gave me a tenner in cash and I left, never, ever, to return. If this had been a one time thing I wouldn't have left this review, but there were many times when the food I'd ordered only just made it to us before...