KFC Bristol - Fishponds — Restaurant in Bristol

Bossman is quite miserable, we ordered 2 x 10 Piece Boneless Box ( 1 for me and 1 for my mate). They’ve put 20 into 1 box, when I asked the manager for an empty box to split the chicken in, he shrugged at me and gave me a tiny paper bag that would fit about 5 pieces.

I asked him again for a box so I could put my chicken into so I didn’t have to eat out of the same box as my mate, he then said that I already have a box. So I said yes, and I want another one so we can split the two orders.

He then told his member of staff to put the chicken into bags instead. Then he walked off and said that I shouldn’t disturb his staff under his breath.

The chicken was stale and felt dry, it seems like fresh chicken goes to the uber eats drivers and dry stale goes to the walk-in customers, but wouldn’t recommend asking the bossman for a fresh batch, he seems like he’s 2 wrong orders away from burning...

Do not use!! Ordered through Deliveroo. The order arrived without two pieces of chicken. I called the restaurant, was handed to the “delivery manager”, who struggled to understand English, then told me I had to come in if I wanted the chicken I had paid for. I asked for the manager, who came on (it was the first person who answered), who said - among other things “I find it hard to believe you didn’t get either wings or chicken” - effectively calling me a liar. I asked his name and he said “I can’t give you my name”. He then repeated what the “delivery manager” (obviously a hastily roped in counter employee) said about coming in to get my chicken. I said I ordered a delivery to avoid doing that but he kept going on. An absolute disgrace to the brand and I will be spreading this as far as I can. Do not use! If this is your only kfc option choose a different...

Ordered via deliveroo. When I received my order it was sealed and not tampered with. Opened the bag to find part of my order missing. I called the Fishponds branch to be met with a rude man at the end of the phone. I gave him my order number he was telling me it didn't exist. Checked my emails same number even my child read the number out and he basically shouted at me and my child that the order number didn't exist. He then went on and said that it must have been the deliveroo driver as the staff couldnt have possibly have made a human error. No apology nothing just straight up RUDE. What has happened to basic decent customer service. For example im sorry to hear that. He shouted for me to call deliveroo and they will deal with it. I am not sure it was deliveroo driver who made the mistake. I called them anyways and they immediately read out my order number and...