Papa Johns Pizza — Restaurant in Bristol

I've used Pappa Johns loads in the past but am today extremely shocked by the customer service i received by this (Fishponds) restaurant. It was the absolute pits, probably the worst I've ever experienced given the circumstances. We'd ordered pizza via the website for the Euro England Game, so the kids have something to enjoy with the game. I specifically ordered for 8pm (placed order around 2.30pm), checked and double checked! i.e. not going to mess this up! Pappa Johns, Fishponds delivered upon order i.e. ignored allocated time. When I phoned the store and raised this as a mistake on their part, I was told there's nothing they can do about it, must have been an issue at checkout online, and to contact HQ website. So as a result we've no pizza organised for the kids during the Euro England cup final. If you're just simply patriotic, or you just don't want to risk poor customer service, then I'd look elsewhere for a pizza! I will never use this venue again, why give custom to a business that has no respect for it's customers. Come on Pappa John's you're...

I ordered a pizza last week but was told when the delivery driver got here that they were not allowed to deliver in to any blocks of flats I was just wondering since when has this been the case I have ordered from you in the past few months a few times none of the previous delivery drivers have refused to deliver to my door I have a young baby who was asleep at the time but lucky my partner was home so he could go and get it before you say that it's all deliveries I also had a asda delivery and a Iceland delivery on the same night both of their delivery driver's came up to my door I'm abit confused to why you allowed me to order but then refused to...

Used this store several times. Never had any problems and enjoyed the food, although delivery was always slower than Pizza Hut and Dominos. However, last time I ordered it took almost an hour and a half to arrive, which isn't acceptable to say I live less than 1.5miles from the store.

Had to ring to chase, and the guy on the phone was not really fussed and didn't get an apology from the driver. Appreciate these things happen, but the lackadaisical attitude combined with the excessive delay means I won't be using again and certainly...