Been quite a few times to this particular Nando’s and never had any problems until recently.

The current system they have in place to limit the number of people in the restaurant doesn’t seem to be the best. Surely, just allowing bookings and turning up on the allotted time is much easier than large groups of people trying to scan a code and waiting outside the doors to get in.

When we got in the building we were seated and told how to order through mobile with the distancing rules. This way didn’t allow us to use a gift card but we were just told to go up and order as normal instead so this was no big problem.

We ordered one zero sugar coke and normal coke. When the waitress brought them over and we asked which was which, she didn’t say anything and just walked away, leaving us to taste test and guess ourselves.

Where I was seated, I was facing the kitchen and could see what was being put out ready to be served. There was a grilled chicken burger there when we were seated and half an hour later, they served me that same chicken burger. Needless to say, the chicken was literally cold by that point. I don’t understand why the chef ever thought it would be okay to serve a meal that had been left out for 30 minutes before the other main was ready but I guess he just doesn’t care.

After complaining the staff were quick to bring out another but it just shouldn’t have happened in the first place.