We walked in around 16:30, everything seemed ok at first, not at all a busy restaurant, sat outside. I ordered off the set menu, asked for no sauce/no onion on my burger and for dessert while I was there. Food came later with the things I asked to be removed, and a mountain of salt on my fries. Fine, I took them off, wiped off the sauce, and shook off the fries. After we finished eating we waited over 20mins for someone to clear our plates, the waitress caught my eye multiple times but ignored us. Was on her phone again and again. No check backs to ask if our food was okay. We finally asked for help, and asked for the dessert that had apparently been forgotten about. After dessert arrived at our table, we were left waiting with no cutlery. After five minutes of watching my ice cream melt on my plate, we grabbed forks from another table and dug in. Ended up going inside to the waiting station to ask to pay as we had been waiting around for most of our dining experience there today. Was handed the bill, and ended up being charged twice for what I had ordered, overcharged by £15. I usually go to Bills in the centre and have never had a bad experience there but coming down the bay was horrendous, and I will absolutely not be coming back in the future. I had to go back in to ask for the refund, and also asked to have the service charge taken off because of how bad the service had been. Was met with coldness from the person processing my refund when I asked for the service charge to be removed. I'm also in the service industry, usually happily pay service AND tip, but today was absolute garbage. Avoid.