Subway — Restaurant in Caerphilly

Do something about your delivery system, I work in fast food myself and every time I order from you guys you get something wrong.

And each time it’s getting worse, this time when I ordered I got a completely different subway sandwich.

And was missing the other half of my order.

I never write bad reviews but your store has done this to me so many times I feel I am being forced to write this review in the hopes you see this and do something to ensure your staff are actually checking the orders when they pack...

This franchise store is absolutely diabolical for service. The last three times I've visited I have waited over 20 minutes to be served, not because the shop is full of customers but because they're focusing so heavily on Just Eat and Uber Eats orders. It got so bad last time I almost walked out as it's not acceptable to just ignore a person waiting in the store over online orders. I won't be back to this store again and the quality of the food I've had those three times haven't been up...

My cousin and I come to this store every Friday to pick up a group order and are always met by the same two lovely boys behind the salad bar. Jayden and Dan both work so hard to make sure our orders are perfect everytime and are so polite and friendly. They are always sure to ask if there is anything else they can get us and always serve with a smile. The pair are a fantastic asset to the store. We actually look forward to seeing them every week now. Keep up the good...