I am compelled to share my recent disappointing experience at Fitzbillies in Cambridge, which was unfortunately overshadowed by notably rude service, particularly from a man in a blue jumper. My visit, filled with anticipation for a delightful scone, turned sour from what I encountered.

Upon ordering my scone, I was taken aback to learn that jam and cream—staples of this quintessential British treat—were considered "extras". This revelation was delivered in a dismissive tone by the staff member in the blue jumper, whose approach lacked any semblance of the courtesy or warmth one might expect in such a renowned establishment. The absence of upfront communication about additional charges for traditional accompaniments was both surprising and misleading.

The situation escalated when, after paying for my order with the intention of taking it away, I took a moment to add sugar to my tea—a simple gesture of self-service given that it hadn't been done for me. It was then that the same individual, with an air of unwarranted authority and rudeness, asked me to leave. This request was not only unreasonable but also conveyed in a manner that was both humiliating and entirely uncalled for.

This experience has left a bitter taste, not from the tea or the lack of jam and cream, but from the treatment received by the staff member in the blue jumper. It's disheartening to witness such a lapse in basic hospitality and customer service, particularly in a place as esteemed as Fitzbillies. Hospitality is as much about the service as it is about the food, and on this occasion, both were found wanting.