Hong Kong Fusion — Restaurant in Cambridge

Worst experience ever. Don’t call yourself HK fusion because this place confused me. No hot pot in HK tastes like this.

First of all, we requested to separate the seafood from other ingredients. Even though they said no problem, they still put seafood together with chicken. We had to separate the ingredients ourselves and my friend who doesn’t eat seafood just gave up eventually.

We did not get everything we ordered. The amount was given unreasonably portioned for some items. We certainly didn’t understand the logic behind it, maybe cheaper/close to due date items were their first choice.

When we asked for what we ordered but not given, the rudest staff I’ve ever met in my whole life said we must finish what we have on the table or they will charge us extra.

We were so confused because that’s what we ordered at the beginning? As a restaurant, you should work it out how much to give for each item so the customers can get everything they ordered. If you think the number of items ordered was too much, you should advise the customers with your experience. Instead, they made decisions for us. “Sure, eat as much as you want but only for the ingredients we want to give to you”

The staff was unbearably annoying. She came to us and said if your friend doesn’t eat, it would be unfair for her. She also threatened us again that if we didn’t finish everything then they will charge us extra. She said her manager is downstairs and would be very angry if not everything is finished and she doesn’t want that to happen. So is it my problem your manager cannot control their emotions?

She also blamed on us and said we should have told them to take things away when they brought the food out if it was too much. I said it’s our first time to dine with you and I think you should know how much better than I do. She then replied well you guys don’t eat as much as others do and said we should just keep eating until we finish. I just gave up at that point.

The rude lady who served us told us it’s £22.50pp, but other lady told us £23.50 before we pay for the bill. When we saw the bill, it turned out to be £23.95. We didn’t even question too much, they also try to push the blame, “you should see it outside.” Yes, we must have been blind to even walk in.

We couldn’t stay there for any longer. Paid for the bill with nearly £11 service(rude&angry) charge.

Anyway guys, DO NOT STEP in there. You’d be traumatised and have PTSD after a...

We were made to feel welcome, they took our order which included 2 breakfast teas. While awaiting my order I went to the toilet, it was disgusting and filthy. If I hadn't already ordered it would of left. The restaurant had only been open 2 and a half hours at this point. They brought out breakfast teas out but there was a little jug of cream ( coronation milk as the lady showed us) we politely asked if she had normal milk she said no but would go to the shop and get some which i thought was lovely of her. The food came and was nice but while eating the food I started to notice how dirty the restaurant was 😱 please see a few pictures. One is the fridge there other is the hatch where the food comes out of. Half way through our meal the lady come back from the shop with the milk and 2 big bags full of shopping not sure if she had done the family shop while there. The bill came and they wanted to charge £7.50 for 2 cold teas, the lady said i will take off there service charge which i kindly reminded her I don't have to pay anyway. She removed it from the bill. It's just really really dirty place to go and eat. Someone must of ordered a takeaway which was sat on the side for at least 20 minutes waiting to be picked so if your food was cold this is...

Hong Kong Fusion, located near the Cambridge University area, is a vibrant restaurant that offers a blend of traditional Chinese cuisine with modern twists.

We were a group of four who tried their fusion menu for dinner. The menu was extensive, featuring a variety of dishes that cater to different tastes, including classic dim sum, crab fry, flavorful stir-fries, noodles, and innovative fusion creations. Unfortunately, the quality of the food was not high; most of the dishes were overly salty and lacked balance. We were quite disappointed with our meals.

The ambiance is stylish and contemporary, providing a pleasant setting for both casual meals and formal gatherings. One of the lady staff members who took our order was kind and helpful, but the rest of the staff were not particularly respectful to guests. Additionally, the high service charge was unacceptable.

Overall, while the atmosphere and some of the staff were commendable, the food quality and service issues left much...