Nando's Cambridge - Leisure — Restaurant in Cambridge

On a recent Friday evening, I had a regrettable experience at Nando's, specifically the Cambridge Leisure Park store. I had decided to place a takeaway order, but what transpired during my visit left me deeply disappointed and frustrated.

I arrived at the Cambridge Leisure Park Nando's location and placed a takeaway order. The estimated wait time was stated to be up to 20 minutes.

I returned to the store after 25 minutes and patiently waited near the tills, understanding that it might be busy due to the Friday rush.

Unfortunately, the wait staff seemed overwhelmed and busy. While waiting for my order, I approached the person who had taken my order for an update on its status.

The staff member responded in a rude manner, displaying disrespectful body language. He curtly stated that he didn't know how long it would take and conveyed his irritation.

Feeling taken aback by the rudeness of the staff member, I chose to exit the store, as I did not appreciate the unprofessional treatment. Outside the store, I discussed my experience with a friend who was waiting for me. To my astonishment, the staff member who had been disrespectful to me noticed us and came out.

He made an unnecessary and confrontational comment, insinuating that I was a threat and even threatened to involve the manager with the intent to have us removed from the premises.

My visit to Nando's Cambridge Leisure Park was marred by the discourteous and unprofessional behaviour of an unidentified staff member. This unpleasant encounter left me deeply dissatisfied and disappointed with the level of customer service at this particular location.

I strongly urge potential patrons to consider their options before visiting this Nando's outlet, as my experience suggests that there may be concerns regarding the behaviour and professionalism of some employees. It is essential for businesses to ensure that their staff members uphold a respectful and courteous attitude towards customers, even during busy periods, to maintain the reputation and quality of service expected from establishments...

This is the second time I have visited this place since I had bad experience from their staff last time. I only visited this Nandos because this is the closest Nando’s for me and I love Nando’s food. I have visited this place on 02/08/24 around 9:30pm. As far as I remember going to a lot of Nandos we enter the restaurant and wait at the door for one of the customer assistants to come and speak to you and offer you the table. Both of my visits I just waited there hoping someone would acknowledge and offer us a table that never happened. The staff just ignores to give any eye contact and walks right in front of us do not care about the customers or ask them if they are alright. After staring at the staff for a while I have asked one of the staff who ignored us for a couple of times to offer us a table and then she did. If it was a busy night I would expect and understand the staff must be busy but that was a quiet night and expecting this kind of service is disappointing. It took a while for the food to arrive too. Customer service is a let down. I will probably end up going there again because as I mentioned earlier this is the closest Nando’s to me and I love their food but if I had an option of another Nandos I wouldn’t go back to this branch after having two bad experiences in my last two visits. I hope this review reaches you well and work on improving the service. Thank you Ps: I think it was the store manager who took my order that night at the till, she was the only pleasant lady and made her guests...

Horrible customer service

I placed an order (#c324a5) with Nando’s at 1:45 pm with an estimated delivery time of 2:15. My husband and I just tested positive for COVID and are trying to be responsible, thus left specific instructions to drop the food off with the hotel front desk so they could drop it off at our room.

At 2:26 the Deliveroo driver, Abdul, called and said he was outside. I reiterated the drop off instructions and he said he understood. Seven minutes later the food had not been brought up, so we called the front desk who said no food had been brought for us.

Calling Abdul back rendered no results. My husband and I tagged teamed Nando’s and the front desk by phone, only to find at 2:50 that Abdul had left our food on the sidewalk for nearly 30 minutes.

A manager at Nando’s customer service center said that they would not offer a full or partial refund because the food was marked as delivered. We called Deliveroo thereafter and they said that there was nothing they could do either as Nando’s would be the only party able to issue a refund.

I’m not sure if this is standard practice, but this lack of customer service and recompense for damages is abhorrent.

I’d like to rate the food fairly, but in this instance it was left to get cold then reheated in 27 degree heat (81 F) and was rubbery, wet, limp and lacking flavor. Disgusting.

Needless to say we won’t be doing any additional business with either of these vendors as they feel this is an acceptable way to treat...