On a recent Friday evening, I had a regrettable experience at Nando's, specifically the Cambridge Leisure Park store. I had decided to place a takeaway order, but what transpired during my visit left me deeply disappointed and frustrated.

I arrived at the Cambridge Leisure Park Nando's location and placed a takeaway order. The estimated wait time was stated to be up to 20 minutes.

I returned to the store after 25 minutes and patiently waited near the tills, understanding that it might be busy due to the Friday rush.

Unfortunately, the wait staff seemed overwhelmed and busy. While waiting for my order, I approached the person who had taken my order for an update on its status.

The staff member responded in a rude manner, displaying disrespectful body language. He curtly stated that he didn't know how long it would take and conveyed his irritation.

Feeling taken aback by the rudeness of the staff member, I chose to exit the store, as I did not appreciate the unprofessional treatment. Outside the store, I discussed my experience with a friend who was waiting for me. To my astonishment, the staff member who had been disrespectful to me noticed us and came out.

He made an unnecessary and confrontational comment, insinuating that I was a threat and even threatened to involve the manager with the intent to have us removed from the premises.

My visit to Nando's Cambridge Leisure Park was marred by the discourteous and unprofessional behaviour of an unidentified staff member. This unpleasant encounter left me deeply dissatisfied and disappointed with the level of customer service at this particular location.

I strongly urge potential patrons to consider their options before visiting this Nando's outlet, as my experience suggests that there may be concerns regarding the behaviour and professionalism of some employees. It is essential for businesses to ensure that their staff members uphold a respectful and courteous attitude towards customers, even during busy periods, to maintain the reputation and quality of service expected from establishments like Nando's.