Love Café + Kitchen — Restaurant in Canterbury

My 65 year old dad had a frustrating experience here today (29/8)

He's a postman in the Canterbury High Street, and the postman for this establishment, after delivering their mail, he quickly used their toilet as he has recently had surgery and the desperate need to use a toilet can come about very quickly. For this reason he has a card, provided to him by 'The Urology Foundation' that asks premises if they can use the facilities due to a medical condition.

Upon exiting the toilet, a member of staff abruptly informed him that the toilet is for customers only. And refused to acknowledge that he has a condition that makes him desperately need the loo, or even respect the fact that he is their postman. And postpeople don't generally have places to go to the bathroom on their duties.

Whilst I respect businesses trying to keep toilets to customers only as you don't want people in and out just using the toilet, there are certain circumstances where common sense and common decency should come into play and this rule...

Went there last week hoping for a nice breakfast. My friend and me and my mum order at the same time. The toasted bacon roll turned up in about 10 minutes, was the saddest smallest worst looking sandwich type thing I’ve seen in a long time. About half an hour later, my order ( porridge with an “abundance” of fruit) turned up - by this time my friend had already finished her tiny plate of food and was waiting). What turned up was a small bowl of porridge with the tiniest bit of honey and only 5 or 6 blueberries on it, not exactly what I call an abundance of fruit. My mother ordered an eggs Benedict with salmon, again she was left waiting for 30-40 minutes for this, what turned up was toast with two overcooked eggs and a couple of slices of very cheap bad quality ham - which was the wrong order. Overall a very bad experience both with the staff and the atmosphere was horrible, don’t...

I ordered from the cafe's front sign a chicken, ham and relish toasted sandwich and a pot of tea. I waited for a while for the tea. 45 mins later, a stone cold ham and salad sandwich appeared. The waitress saw my surprised look and asked me if I'd ordered tuna. I handed the sandwich back in the cafe and asked for my original toasted order. Several minutes passed, and the pot of tea emptied, and a mildly scorched sandwich appeared. Lots of ham and salad (I ordered relish) and what can only be described as a scattering of fragments of chicken. Worn out of waiting any longer - I handed in the ham salad sandwich, demanded a refund, and hurried for an appointment I never expected to rush for. I prefer to give rave reviews, but this experience has put me off ever going there...