wagamama canterbury — Restaurant in Canterbury

on 03/02/24, me and my mum went to eat here, the lady who seated us was lovely, she gave us our menus and told us who was serving us.

our waitress Antonella, came over and asked us if we had any allergies which we responded no to. she then said she was allergic to children and gave me a filthy look. (i am 18, but i get mistaken alot for a 14 year old because i am very small and young looking). both me and my mum were taken aback when we heard her say this but i shrugged it off by saying “its lucky for you that im eighteen then” with a little laugh.

upon hearing this she seemed quite shocked, and looked at my mum as if she didn’t believe me to which my mum nodded her head. Our waitress then had the cheek to say to me “your voice doesnt match your body”. i was kind of shocked by this as ive worked in hospitality and would never say this too someone, people may say this was “a laugh” but i’ve never met this woman before, so therefore how does she know thats my kind of humour? i ended up giving my mum a weird look and just shrugging it off.

We thought that was that and was about to order, then Antonella just came out and said “when you guys walked through the door, i thought you was a lesbian couple and was like great, but now i can see youre related.”

me and my mum didnt even know what to say about this… it was quite shocking to be honest, we didnt say anything back to her rude remark because we just felt very uncomfortable. we ended up just ordering our food and eating. for the rest of out meal we felt quite uncomfortable with her serving us and her silly comments made the experience unenjoyable.

looking back now, everyone we spoke to about it said we should have reported her to the manager, as everything she said was rude and it wasnt even in a joking tone, everything was said with a straight face and filthy looks. me and my mum arent very confrontational people and just wanted to eat in peace.

we would go again as the food is nice, but if we had her as a waitress we wouldnt want...

I had never been to a Wagamama's before. But whilst in Canterbury, my daughter suggested to go there for our lunch. When we arrived, we hadn't realised that the large number of people opposite was the queue. However, the lady who met us at the door was lovely. She saw that I was disabled and told us we could sit and wait our turn inside. when our turn came, which took about 6 minutes, we were taken to our table. My daughter is gluten and dairy free, and therefore we waited for a short period of time for the manager to serve us. She took our orders, and wrote some numbers on our place mat, and then explained that because the food was made to order, it didn't always come out ate the same time. When the drinks arrived I then understood what the numbers were for. It meant that when the server came with your drinks or food, they would see immediately what was for which customer (I understand for large crowds, but not sure this is needed for groups of 1 - 3). Due to my daughter's gluten and dairy allergies, her food was cooked separately and delivered first. I then waited for over 10 minutes before my own meal was delivered. Now I know we were told that the food might not be delivered together, but when people are eating in a couple or group, I did not expect to wait for over 10 minutes for my meal. By that time my daughter had nearly finished eating. However, the food was delicious, and this would be my the only fault I could find on this visit.

After our food and drinks were finished, it was easy to pay without waving down a member of staff. we were able to do in easily by scanning and paying using the QR code on the table settings. The food was competitively priced to other eating places in Canterbury. I will definitely...

Had a wonderful experience within the Canterbury restaurant today.

Firstly we are greeted by a wonderful host called Harry, such a great positive and warm welcome. myself having anxiety issues he wanted to sit us at a table with other people but I asked if we could move into the back where I wouldn't have to sit with others, he guided us over with a warm smile and sat us where is was a bit more quiet. He told us all about the upcoming food that's going to be on the menu over the month or so, really giving us a lot of detail and really sounding to have such passion within his work. I could really give 10 stars to harry but our experience got even more great!

a lovely person called Ayesha (I'm very sorry if I have spelt this wrong) but she brought over our food, asking if we needed anything else with a wonderful smile, and noticed my daughter had dropped some of the chicken on the floor by accident. undenounced to us they had gone back to the chef and asked if they could cook my daughter some more chicken and delivered it back to our table. I was honestly shocked because i have never had an experience like this, someone going out there way to help us. not knowing to them, my daughter has just come out of the hospital for a heart condition and this was the place she was looking forward to going too as a treat. my daughter was so over the moon that someone kindly did this for them. In all my times i have been to a restaurant no one has ever offered something like this. After enjoying our wonderful meal I thanked her for it, just the small acted of kindness has really shown me that there are still kind people out there. 10/10 customer service and we will defiantly be back...