McDonald's — Restaurant in Carrickfergus

Disappointing Experience at Carrickfergus McDonald's

Date of Visit: May 21, early morning (around 1:00 AM)

I rarely feel the need to write reviews, but my recent visit to the Carrickfergus McDonald's drive-through has compelled me to share my experience.

My pregnant wife and I stopped by for a late-night meal, ordering two meals in total. When we reached the collection point, I asked for two curry sauces, a reasonable request given the number of meals we purchased. To our surprise, we only received one. Upon inquiring, the staff member at the counter informed us that additional sauces would cost 10p each. This left us both puzzled and disappointed. Is it standard policy for customers who order multiple meals to share a single sauce? This policy seems rather unfair and does not align with customer expectations.

Furthermore, the diet coke I received was completely flat, rendering it practically undrinkable. This added to our growing frustration, particularly as we were expecting a pleasant dining experience.

To top off this less than satisfactory visit, the staff member who served us giggled and laughed as we drove away. This showed a complete lack of professionalism and respect for customers.

This experience was a stark departure from the usually dependable service we have come to expect from McDonald's. The inadequate service and subpar food quality, coupled with the inappropriate staff behavior, left a bad taste in our mouths (quite literally). I sincerely hope that this was a one-off incident and not a reflection of the general standard of service at this branch.

Management should address these issues promptly to ensure that all customers receive the courteous service and quality products they expect from a globally recognized brand like McDonald's. Until then, I regret that I am unable to recommend this particular...

We ordered from Carrickfergus McDonalds on Thursday night at 4:15pm just for quickness after a busy day... big mistake!! First of all the delivery time changed by 1 hr just before it was due to arrive and then was another 30 mins late. Delivery guy phoned us at 6:45 lost, didn't know where we lived, we had to go out looking for him found him wandering about in the next street totally lost. Needless to say he'd put the cold drinks in the warm food bag for carrying and food was cold. After a brief exchange at the door we realised he couldn't understand what we were trying to say..to take food back its cold.. and he was speaking in very broken English that we couldn't understand eventually getting nowhere with this poor man we took food of him and my husband too it back himself. The papper bag had been opened or dropped food boxes were also open and thats the reason we didn't want to a accept them at the door. Husband brought back new order almost cold too no APOLOGIES from restaurant just to say they have nothing to do with the order once it leaves the store..IS THAT TRUE McDONALDS NO RESPONSIBILITY £24 OUT IF POCKETas second lot of food...

I went to try out the McDonald's app as it is accepted here. The staff here were very helpful and patient as I had teething problems with the app. First time you use the app you can not use the app in the drive through but instead you are forced to go in to the store to get registered and setup. This is very unintuitive as when I drove up to the drive through speaker and tried to use the code the app had given me, the staff were not able to find my order. Obviously this is not the staff's problem and they dealt with it very professionally. Even after going into the store there was even more confusion when I tried to pay using the app and I had to pay in store, so I am still unsure if I am now registered. I got another attempt to try the app out the next day as my wife was going to call in for breakfast and wanted me to book the order prior to her arrival, which I did. It turns out that to trigger the order going to the store I either have to physically have my phone at the store or I need to click on the app to state that I am already at the store. Again this is unintuitive but at least I know this now. Hopefully...