Cafe-Ambience Ltd — Restaurant in Charnwood

A superb Mother's day afternoon tea at cafe Acacia! There were 8 of us in our party, including three old folks and three young children. Everyone was catered for down to a mug for Grandad's tea and painting activities for the children. The table was beautifully presented with vintage crockery and the quantity and quality of food was outstanding. We were served a wide variety of sandwiches, wraps and other savoury bites. My husband chose the gentleman's afternoon tea which came with a generous serving of cheeses and crackers. There was a selection of cakes, biscuits meringues and fruit, which went down especially well with the children. Not forgetting the pinnacle of every afternoon tea, delicious scones with cream and jam! Because the cafe is fully licensed, I even managed a sneaky glass of prosecco. Perfect! Before we left there was even a vase of flowers for each of the mummies to take away too. The staff were incredibly friendly and helpful and very patient with our three boisterous boys and very particular grandad! I can thoroughly recommend the afternoon tea at Cafe Acacia for any special occasion, it certainly made my...

Went this morning for tea and a bacon cob with my friend. When we walked in there was one other person in, who soon left. The table we sat at had crumbs all over the table, which I scooped up into my hand, the lady came across with a napkin to put the crumbs in The tea was average, wasn't very strong was drinkable I guess, only had one cup out of the pot for two people and neither of us finished that

The bacon sandwich, well we've had better, the only decent thing about it was the bread was nice and fresh, the bacon was very fatty wasn't even warm, so I'm not sure how this was 'warmed' up as it certainly wasn't cooked from fresh. Two ladies arrived whilst we were there and it took ages for them to be served as the lady was on the phone, had been since we were there. I would say 'customer service' should be paramount and personnel phone calls can wait, they must of waited at least 5 minutes for their drink Very disappointed, use to be a lovely cafe, certainly will not be...

Disheartened and Inconsistent

We have tried to ring every day to place an order too collect due to the industry we work in, and cannot get through, it just rings and beeps and disconnects.

Brilliant customer service to begin with, and after the orders we will not be returning again.

A group of three to four, and we have eaten for three days in a row. (Spending a minimum of £19.00 per day)

(Two jackets / two panini’s)

The waiting time has been over half an hour each time, which is ridiculous.

Orders have been written down, and due to allergies, we were specific and they even still managed to mess it up!

Ordered plain tuna (there’s a diary intolerance and we got Mayo, which contains dairy) GREAT.

Jacket potatoes have been hard and not cooked thoroughly on two occasions.

Panini not toasted and fillings all over the place and not toasted.

A waste of money and food.

It’s such a shame as it was absolutely Devine previously, prior to lockdown, and it seems to be...