Copa of Cheltenham — Restaurant in Cheltenham

If I could rate it minus I would! Good evening sir/ms

Can I just say first of all what a beautiful drinking spot you have. I would like to draw your attention to the cocktail menu where it states it is 2 for 1 cocktails all day every day (small print had no mention of race days). So as it's Friday night we decide to get 2 for 1 cocktails, not a big ask ask it's advertised as 2 for 1. We ordered and was told that we would have to pay full price so as you can imagine we called for the manager. We was then told by said manager that it is managers discretion, nowhere does it say on your menu 'managers discretion'. So as your manager removed himself from the situation after 30 secs upon questioning, we were then approached by your security. They continued to try an intimidate myself by 'pushing' me. Asking me to not call him sir and to leave the premises. I do not agree that violence is the option Nor do I agree that asking us to leave was appropriate as we only queried the advertisements. This is totally unacceptable behaviour and I would not expect this to happen from any security team when a customer was querying the bill. We were there around no 17.30pm on Friday 11th November so please view the cctv in accordance with this. As explain before this is totallly unacceptable behaviour. I will not be Entering this premises again and I would highly not recommend anyone else to visit this bar. From a highly disappointed customer.

Sent...

Besides the very average dessert my partner and I shared (stick toffee pudding, I’d advise against it), the GM at this establishment was incredibly rude. My partner had an issue with them on Thursday evening with the quality of service from one of their staff, but we thought we’d give it another chance on Saturday evening… what a mistake. The GM came to us about the review my partner had left them, initially we assumed he was coming to try and make amends so we were very appreciative, but we soon realised that his intentions were very different. He decided that he wanted to take certain actions out of context and use them as some kind of attack against my partner whilst not taking the situation as a whole into consideration. When we attempted to help him understand what actually happened that evening, he constantly shut us down with the same backwards arguments. Instead of agreeing to disagree on something so petty, he then decided to ‘bar’ us, but we had no intention of going back there again in any case (it’s a Greene King, there’s about 2000 of them within a 3 minute walking radius). Extremely disappointed with their actions and would certainly recommend others to go to any of the other pubs in Cheltenham over this one, most have far...

I recently visited Copa Cheltenham and was thoroughly impressed by the inviting atmosphere and exceptional service. This pub truly stands out as a gem in town. From the moment you step inside, you’re greeted by a friendly staff and a cozy ambiance that makes you feel right at home.

The drink selection is thoughtfully curated, offering everything from classic cocktails to local brews that cater to a variety of tastes. Whether you’re in the mood for a relaxed evening with friends or a quiet drink on your own, Copa Cheltenham provides the perfect setting.

The decor strikes a wonderful balance between modern style and traditional charm, creating a unique and welcoming environment. Every detail, from the comfortable seating to the ambient lighting, contributes to an overall experience that is both enjoyable and memorable.

I highly recommend Copa Cheltenham for anyone looking for a nice pub experience. It’s a place where good times are guaranteed and where you can always expect a...