John Gordons - Spirits Specialist - Wine & Whisky Bar - Cigars — Restaurant in Cheltenham

I have never been treated with such rudeness! My friend asked for hot water for tea, they gave her Luke warm water in a cup. I took it back in and asked for a cup of tea without the tea, that I’d pay for it, but that I wanted to use my own tea bag. The attendant filled a small pot with boiling water, plonked it down on the counter and walked away. I then asked for a cup, at which she rolled her eyes and said” oh you want a cup as well?” My retort was “well I need something to drink out of.” She replied, “well it costs nothing to be polite!” To which I responded with, “Thank you but you can keep your water!” And I walked out! My friend had purchased a cold drink, we did not expect to have it for nothing. I was more than happy to pay for the use of the cup etc and hot water. I will NEVER return. I know why it’s...

An old favourite, ruined by a terrible experience . Barman refused to acknowledge that the vodka soda. I ordered was not right although it most clearly was and refused to taste (understandable) replace or acknowledge: we don’t want free drinks - and I know what my regular drink tastes like. Please listen to customers. UPDATE- communicated my complaint to the owner/manager - who said it would not be easy for me to prove that there was an issue although we always believed customers opinions on the drinks and expect there was possibly smoky whisky in the measuring pourer." No need to prove if you believe...

This is a lovely hidden little gem. The staff are so friendly and welcoming. Their knowledge is amazing, knowing something about everything from whisky to wine. The young tattooed gent who served me was amazing and helped my partner choose a lovely wine from Italy. He then guided me through the vast selection of whiskys they have, which at first felt overwhelming but with his excellent help and enthusiasm he picked several different ones that I really enjoyed and were exactly what I wanted! I will definitely be coming back, not just for the drinks but the...