All Bar One Cheltenham — Restaurant in Cheltenham

Kieran is a man with a simple but clear ambition: he wants a good Google review for the bar where he works. On the surface, this may seem like a trivial concern, but for Kieran, it's a reflection of his dedication to his job and his desire to offer a memorable experience for each customer. As a member of the bar staff, he understands the importance of customer satisfaction in an age where online reviews can make or break a business. Kieran's desire for a glowing review is not born out of vanity but from a genuine commitment to his work and the success of the establishment.

Kieran is an experienced bartender who has worked in various pubs and bars over the years. He’s seen the changing landscape of the industry, where word of mouth was once the most powerful form of advertising. Today, however, online reviews, especially those on Google, have become the new word of mouth. A well-written review can attract new customers, increase foot traffic, and, in the competitive world of hospitality, make a significant difference to a business’s success. Kieran knows this better than anyone.

One of the reasons Kieran is so invested in earning positive reviews is his sense of pride in his work. He doesn’t simply see himself as someone who mixes drinks; he views bartending as an art form, a craft that requires skill, attentiveness, and an ability to connect with people. His goal isn’t just to serve drinks but to create a friendly and welcoming atmosphere where patrons feel comfortable and valued. He enjoys engaging with customers, whether it’s recommending a cocktail or striking up a casual conversation. His knack for remembering regulars’ favourite drinks and chatting with newcomers makes him a standout in his job.

Kieran’s desire for a good Google review stems not only from his pride in the work he does but from the real impact reviews can have. As part of the bar team, he recognises that the overall experience of the customers hinges on many factors, from the quality of the drinks to the ambiance and, of course, the service. If one element falters, it can reflect poorly on the entire business. This is why Kieran takes it upon himself to go above and beyond, ensuring that every customer leaves satisfied. Whether it’s offering complimentary snacks, remembering a regular’s name, or even recommending a new drink that suits their tastes, Kieran consistently strives to create a memorable experience.

While some might be content to simply do their job, Kieran actively seeks feedback from customers, hoping for those coveted five-star reviews. He’s not shy about politely asking satisfied customers to leave a review. He knows that a positive Google review can act as a form of recognition for his hard work. But beyond this, Kieran is genuinely interested in improving. If a customer leaves constructive criticism, he takes it to heart and uses it as an opportunity to improve his service. He views each review, whether positive or negative, as a tool for self-reflection.

At the end of the day, Kieran’s pursuit of a good Google review isn’t about chasing praise for its own sake. It’s about his dedication to creating an excellent experience for his customers, his pride in his craft, and his desire to contribute to the success of the bar where he works. For Kieran, a great review is a sign that his efforts are appreciated and that he’s doing something right. It’s a small but meaningful form of validation in a world where small gestures of kindness and professionalism can...

I’d booked two tables online and followed up by a call to explain I needed the two tables together as were a larger party, I was told this was no problem. Arrived yesterday the tables were not together and there was no knowledge of my call. The brunch menu stated that if ordered before 12 there was an offer of two for fourteen pounds. We ordered on this basis before 12. When the good was being delivered there were certain egg dishes we had not ordered but the waiters seemed certain we had and even when we confirmed what we’d ordered we were left feeling as if we were not believed. The bill arrived and it looked off, we could not see the two for fourteen offer applied and the wrong egg dishes were on the bill also. A lady came over and we asked if we could check it with her. She seemed quite flat and uninterested, with the eggs she said they were cheaper than the dishes we’d ordered anyway. We continued to ask about the offer and reluctantly she went off to check. She returned and put the new bill on the table without saying anything and walked off. It was a reduced bill that had been corrected. I’d have thought at this point she’d hacked acknowledged the error or made some apology. At the til I pointed out I was glad we’d ask for the clarification, she did not respond so I said it was a significant reduction using the offer and she bluntly replied it was due to race week and head office offers that had since been removed. I did not argue despite it had already taken edge of our brunch and she was not interested, the only thing I’d have said was that menus on all the tables had that offer stated in its text. Disappointed wouldn’t bother going back, Cheltenham has a vast choice of places to dine and more welcoming with much...

GLUTEN FREE BOTTOMLESS BRUNCH-DO NOT GO! I have celiac disease which is of course no fault of my own. I have ate here before off the main menu and knew that they had options the last time so was confident going for bottomless brunch with my friends. They only had the options of sweet potato fries, a burger without the bun and sauce, or pad tai (no meat was offered for me) and no sauce, so it was a bowl of veg and noodles which when drinking is not substantial. I politely asked the waitress if I could possibly swap it for a more substantial gluten free dish of their main menu, as I have an allergy and could not help this. After all it’s £35, a lot of money for a bowl of veg. She asked the manager who said no. We were all disgusted, and my friends even offered to all do a whip round to buy me a normal meal. This shouldn’t be the case, when again I have an allergy and I am not picking to be ‘fussy’.

Another waitress came over and managed to take £5 off my bill so £30. This was still a lot of money for what I got, and logically as a business would have benefit them more surely just to give me a normal meal, full price? In 2024 not being able to be considerate of allergies is disgusting. People like myself already feel awkward enough asking, and to be treated like this, was even more embarrassing. I am not one to complain or write reviews but I just had to to warn other allergy sufferers that their bottomless brunch menu is...