Cafe Théâtre — Restaurant in Cherwell District

Food is good, both cooked stuff and cakes, no complaints here & the chefs are clearly using decent ingredients. My sourdough toast was lovely & poached eggs perfect, the chunky chips with our panini fluffy & yummy and the millionaires shortbread indulgent. The salad on the side of the panini was limp and pretty inedible, unsurprising when the chefs have lazily pre prepared about 25 deli plates to dump sandwiches on, just unnecessary, like the watercress/green crap put on my plate of poached eggs on toast, it just adds cost to my dish and zero value as it doesn't go with a breakfast at all!

But the service system is a shambles. 2 screens for ordering your own food (the 3rd was out of order) for a restaurant of 100-odd tables is not good enough, you need at least 6-8 screens. Also, prices should be cheaper if you're going to make customers do half your job for you! What next?! You expect us to do collect our own food from the kitchen or do the washing up?! Kind of defeats the object of paying to be served! And if you're going to be all 21st century tech at least do it better and make your staffs lives easier, allow options such as ketchup to be added to the chips like at McDonald's and make sure you actually put butter on the breakfast plate with toast, kind of fundamental item to miss off!

Wouldn't return here. It's kind of chaotic and while the food is good, it feels like a conveyor belt system and it's not calm at all, especially when you have a newborn baby. And frankly for the same cost I can eat in a very nice pub environment and have better service and way better experience 😀 and not be expected to do half a waiters job but still pay the prices of somewhere like a full...

My son's fully allergic to anything dairy, (not intolerant, actual allergic) so it's dangerous for him to eat anything dairy. So I advised about the allergy menu, they provided a large folder of their menu with all the allergens, great. However, I saw a page of sausage rolls on offer and none showed any 'dairy' (butter) which I thought was odd. So I asked and then they advised their allergen menu was wrong and the sausage rolls did have dairy in them. . . . . So I cannot trust your allergen menu? I then asked if the coronation chicken had any dairy in it as there was no point looking at your menu. They went away to ask and advised there was no dairy in it. 24hrs later, my son has been up much of the night with rashes and hives because of this I competent neglectful cafe that doesn't seem to care if someone gets ill because of their incorrect menus. Do not go if you value a family members health. Also, we asked for a plate so we could give our 2 year old some extra bits that were apparently 'safe', they then gave us a dirty plate and...

Very disappointing and wont be going back. Of all the great garden centre restaurants this in not one of them. They should be embarrassed. The ordering system is useless. You take a menu, find a table, get the table number, que up for 25 minutes to order, by which time you have lost the table. Tables not being cleared, eventually saw one girl cleaning a table, for some unknown reason she cleared an empty table and totally ignored the many tables of people waiting for food who were having to sit at tables with old filthy plates, cups etc. Its not rocket science. Stood in line for 25 minutes waiting to place order only to get to till to be told food was a 45 minute wait. We visited the restaurant for lunch not evening meal! my advice, turn around and go somewhere else this place is...