Domino's Pizza - Durham — Restaurant in City of Durham

Yet another dissapointment! We rarely order from domminos as every single ruddy time it comes its cold or luke warm at best, after not ordering for well over 12months we thought maybe its got better nd went nuts and ordered a feast for £50.50. and again stone cold, it took 50min from the text to it coming to the door. order placed at 19:30 it arrived at 20:50 cold....When my wife phoned them they said sorry were short staffed. Erm im sorry what? I work in sales and if my first response was oh im sorry but were short staffed id be sacked, its not for the customer to suffer due to your lack of staff! They are sending a fresh order out and were allowed to keep the food but its going in the bin and i hate throwing food away! They dont get any more than one star even for sending out a fresh order and even if its red hot as they should have been able to get it right the first time for 50quid! Last time im ordering from here again now. My kinda pizza is close to them, half the price and tastes awsome! Its such a shame, domminos was unreal when i was a kid in the 90's lol How far the gaint has fallen, its saddening aswell as enraging. #edit. I'm giving one more star for the head office response as it was awesome. Will order one more time to give them chance to rectify...

Ordered pizza tonight, 2 pizza's when they arrived my pizza was totally wrong, I ordered Meatlicious and specified ni barbecue sauce which I hate, hate even the smell of it, what they sent was pepperoni with loads of barbecue sauce, so we put my partners pizza in the oven, rang them, said they would replace it which was fair enough, second pizza arrived, was a meatilicious but with barbecue sauce, rang again, said they would replace it, after a wait, rang again they said it was just coming out if the oven, I said ok, just cancel it and refund, they can't refund apparently you have to e mail to request refund, 2 minutes later the pizza arrived, despite it apparently just coming out of the oven, they also sent a side WITH A POT OF BARBECUE SAUCE ! As it was now 9pm it was far to late to eat a pizza so I sent it back! Such incompetence!

Once again tonight, ordered pizza, app said out for delivery, didn't arrive, called them, they claimed the driver was stuck in traffic (highly unlikely) , eventually arrived, not in a hot box or bag, all food cold! Inedible! Called Domino's, highlighted the issue, their response ... send an e-mail!

Great customer...

Well we are weeks on now from a absolute mess up on our order. The pizza we ordered was incorrect, we called Durham to tell them and they apologised and said they would rectify this issue and send it out ASAP with us having a small gathering. So 1 hour later I rang after no sign , they said it was getting done . We rang again another 1 hr later and said its out for delivery. So a staggering 3 hours we waited for a replacement pizza. The shop manager said we would be refunded for the mistake made , as they had in actual fact forgot the even do the replacement pizza thats why it was late. A full refund was mentioned on the phone with the management , and told to email dominos with the issues for a refund also. Guess what, weeks on And still nothing has been done about the disgusting customer service received and now they are ignoring my emails all...