Tapas Factory — Restaurant in England

Would not recommend. Hadn't been here for years (no particular reason for not coming back sooner, just didn't), and decided to come back as had loved this place in the past. We were totally shocked as the food tonight was abysmal; the belly pork was microwaved, the sea bass was overcooked, the steak was very chewy, the stifado meat was dry, the calamari was chewy and not crispy. The patatas bravas, the spinach croquettes and chicken croquettes were nice (however, the croquettes barely had any spinach or chicken in them). The waiter asked if everything was ok, I said no, but he did not reply, apologise in any way, or try to rectify the situation. When we asked for the bill and another waiter came with the card machine, we asked for the service charge to be removed and explained it was due to the food being terrible, the 2nd waiter didn't apologise or offer any solution to rectify the situation either. It was a totally shocking experience, we definitely won't be coming back, and would not recommend coming here. Also, I don't believe service charge should be added to the bill. It's a form of emotional manipulation; a lot of people could feel uncomfortable asking for the service charge to be removed as they may feel rude, so they'd feel forced to pay the service charge, regardless of how much it is. A customer should only give a tip if they feel like it, and they should give the amount they feel...

I was here on vacation in March. The food was good, but we barely got to eat any of it because the server actively prevented us from ordering. He was frustrated that the restaurant was busy and I think he just wanted people to leave so there'd be less on his plate.

We tried to order more food after our initial order came and the portions were smaller than expected (we ordered two things to share and got maybe four bites of food each. That was fine, it made sense for the prices, but we were hungry and wanted to order more food) and the server got mad and lectured us about how we should have ordered all our food at once. We didn't get to finish our second order because he sped off after the lecture and when we were finally able to talk to him again and try to finish ordering he huffed a big frustrated sigh and called me 'my darling' (gross and condescending) before lecturing us again about how we couldn't keep ordering food, we should have ordered everything at once.

So, we paid and left obviously. Maybe it's just this one guy and not the whole restaurant, but boy did he...

The food was really tasty however it was very cold. We ordered 9 dishes and only 2 were warm; id say the food was average however might have been more if were warm. The staff are very friendly however were very busy. It might be useful if the dishes came out as and when they cooked rather than all at once. The churros was very tasty and pipping hot. The toliets are down 2 flights of stairs in the basement but unsure if they have any others for disabled or elderly people to access on the floor from the street. Great smells were coming from the kitchen. The place is very small and cosy however did feel very crammed in and some tables you are practically on your fellow customers tables: which can be hard if you are wanting a private conversation: they do offer other more spacious...