Come here if you want to be repeated asked if you want to order anything - not for good service but because to stay, you need to constantly be ordering. You'll get a dumbfounded 'just water?' when you politely decline. What's wrong with needing a glass of water? Or be prepared for them to ignore your request because it's not good enough and you'll have to ask again because you're desperately parched (which happened a previous time with the same server.. which now makes sense). What's memorable is the 'look' (internal scowl) and lingering 'ok..' with shifty eyes when I don't rack up my order. Sorry, but not everyone can or wants to spend so much. And people come for different reasons.
I have come a handful of times and while there's one nice server (apologies to you - I appreciate your warm smile and indiscriminate kindness on the other occasions like letting me sit at a comfier bigger table when another server - maybe a co-owner or something had the same attitude another day and was quite directive in restricting where I sat even though it was empty at the time.. should bigger groups come, fair enough but you could be nicer about it or swap tables should that occur) and OK food - the food seems overpriced and the approach of the rest of the them absolutely ruins the experience.. treated like just another number. I made the mistake of working from here one day (not even a whole day but more than a couple hours granted) and although I ordered a drink and later, food - I was approached as I was packing up and no other customers in earshot and told that even though it wasn't busy, it wasn't acceptable for me to stay so long and no other customers do that. I'm very conscientious and had actually made a point of keeping an eye on traffic going into the café with a view to vacate if others were waiting - but there was always a few tables available even at the busiest time, which is why it's even more offensive to basically tell me I'm wasting space and preventing other customers from coming. If anything, a busy café is like free advertising.. people WANT to come to a place that's popular and that allows them a comfortable space to have meetings, work or socialise without feeling rushed or risk being treated coldly should you overstay your welcome.
Although I love supporting local businesses, customer service like this stinks and is why small businesses lose customers to the likes of Costa and Starbucks. I regret tipping - Café Vigo didn't deserve it, after all. Their only saving grace is the nice female server who probably would be more in place and valued elsewhere. I won't be returning nor...
Read moreCame in for a breakfast around 11:45. Sat at the table. Waitress brought the menu, we asked about the different breakfasts, what’s included in them. Ordered Vigo breakfast, traditional breakfast and vegetarian breakfast. That was around 11:55. Exactly 12:00 ( both me and my wife looked at the watches) waitress came and told us that breakfast is only served till 12:00. Ok fair enough. Maybe chef cleaned his equipment and prepared for the day menu. No complaints here. 45 minutes later breakfast is served ( 4 plates) to the next table, where people arrived around 12:20 and placed their orders even later than that. Didn’t ask why we we treated differently. Probably some VIP locals UPDATE Answer to cafe Vigo’s reply. Breakfast is served till 12:00- fair enough. Is it last orders cut off time? Is it food coming to the table cut off time? If last order- then we were earlier than that. If food coming to the table- then order cutoff time probably around 11:30? Anyway a bit confusion here. More surprising that chef could prepare another 4 breakfasts much later, but not ours earlier. But that’s your business, you set the rules. It’s just small reminder for future customers- plan arrival earlier or...
Read moreExcellent service. Ordering through the app gets you discount and no waiting around for you. Cosy and quiet cafe, with an interesting interior. Comfortable seating and different types of seating available. Although we went before shutting time (incorrect times on Google maps for a Sunday). The staff were very polite in not making us hurry but did alert us upon eating what time they closed. Kind helpful staff, accommodating and great tasting food, soup, fruit coolers and coffee. Best lentil soup in Edinburgh. I would definitely come back here, I wish I had noticed this place before! It's child friendly, however I could see older customers here all the same. Looks like Cafe Vigo would suit a wide range of customer. The takeaway service, which you can order on the app for collection too, I think brings more custom and frees up seating. I reckon it would would be difficult to find suitable/ free parking close, the bus stop is...
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