Costa Coffee — Restaurant in City of Edinburgh

Being on a business trip in Edinburgh away from home and having a day off work I recognised a Costa a coffee shop which in theory is the same products all over the UK with staff being of a certain calibre so imagine my horror when I walk into this shop to find no customers and 6 staff giggling and running around back and forwards from the toilets. This carried on until I made a an over exerted effort to let the staff know I was watching them and then they just went behind the counter and continued to giggle about past customers in plain ear shot of myself. Then when 3 customers came in it was like flicking a switch on one went on cooking toasties, one went on drink prep and the other wiping a counter however all still giggling at key words . From a customers point of view when busy this is an okay but as soon as it goes quiet and the customer watches watches the bored staff this is when things can become a awkward. As a member of “Visit Scotland” this outlet is not one I would recommend for visitors but just one for residents of Scotland who would not be offended/put off by the staff at this outlet. Pictures attached show the empty outlet on a Saturday morning where as every other outlet in the city and...

EDIT: for the second time my coffee has arrived half full. And please do not try to blame your stores incompetence on the driver. The bag was completely dry. Please retrain your staff as you obviously have some major issues if the staff believe it is in any way appropriate to short change customers. I will now stop ordering from here.

Staff are very friendly if you get to know them. I think sometimes the service is a little poor when ordering via ubereats. The system auto accepts it seems.

This has caused ubereats drivers to have to cancel delivery as they were either too busy or actually weren't even open. This seems quite unfair to the drivers as they are suffering in the pandemic too. Easy solution to this would be to stop what seems to be auto accepting orders.

I also had a flat white come with hardly any milk, such that it was undrinkable because it was too strong and couldn't get a refund because ubereats was malfunctioning and wouldn't upload the picture showing it.

For the most part orders have been good but I'm being put off from ordering from here in the future if the service continues to be this bad for...

I have been in many Costa coffee in the last 10 years I've been living in UK, and I admit that they keep getting better and more modern. This particular branch is the newest Costa I've ever been - my friends told me it only opened about two weeks ago. I was impressed by the manager that prepared our coffees (we were 3 adults and a Wee man less than 5yo) and she kindly told us to head to our table and that she would bring there the coffees and the freshly made desserts (something toasted) my friends had ordered: now that was impressive for a self-service cafe like Costa! I only got a peppermint tea so I can't comment on the coffee quality (my friends were perfectly fine with their orders), their dessert was tasty and well toasted. Would I go back? Sure!! Friendly atmosphere, nice location, nice ambience! Hope they keep up the great service for a...