Dulse Seafood & Wine (Leith) — Restaurant in City of Edinburgh

Expected way more from this after reading the reviews, bought a voucher for the tasting menu. Way over priced, woman serving was rude and never explained anything about the menu. Never felt welcomed in the empty restaurant. Woman seemed like she just wanted to go home. 20 minute wait in between the one mouthful plates we had. Never once did the server come and speak to us or check we were finished or even wanted a drink. We never opted to buy any wines as never got the menu presented to us. Food was flavourless and just tasted like acid and salt (lime juice) left me with heartburn and to top it off my girlfriend had bones in her pinky sized piece of cod. Never got asked how or why she never touched her food. Then she got a small piece of burnt brownie for her desert. Won’t be back and can assure the people of leith this place won’t be around for more than 6 months. Extremely...

真的令我大開眼界，估不到你們餐廳的回覆竟然是這樣。容我逐點回應：

1）關於這個訂製的餐單，我們一開始是詢問你們的總經理，是否能提供海鮮餐。你們經理查詢過廚師之後，確認可以，而且能製作 6 人份量。這並非我們「強行要求」，而是你們承諾可以提供。

2）由於我們有兩位小朋友不想吃海鮮，所以他們點了兩份主餐，我們四位大人則點了四人份量的海鮮餐，這一切都清楚交代，並非臨時要求。

3）你們從來沒有通知過我們，這個所謂的海鮮餐會如何端上桌，更沒有解釋會用「廚房的鍋子」直接擺在客人面前。如果事前真的有清楚告知，我相信任何人都無法接受，因為沒有人會想到一間高級餐廳竟然會用一個如此醜陋、完全不適合餐枱的廚房大鍋來上菜。

最後，我要再三強調：我們明白這是一個訂製的海鮮餐，但如果你們餐廳無法以正常和體面的方式呈現，或者根本做不到這個訂餐，我們完全沒有勉強你們。我們只是按你們的回覆來點餐，而最終如何鋪排、能不能做到，是餐廳的決定，不是客人的責任。一間自稱高級的餐廳，絕對不應該用廚房的鍋子讓客人用餐。試想想，如果你們一早告訴我會用這樣的鍋子上桌，我會答應嗎？答案顯然是不會。

另外，我清楚龍蝦是需要額外加購的，但完全想像不到，它和這個海鮮餐毫無關係，只是孤零零地另外放在碟上，與套餐完全脫節，這種安排更令人難以接受。

I am honestly shocked by your restaurant’s reply—it was beyond my expectations, and not in a good way. Allow me to respond point by point: Regarding this customized seafood menu: we asked your general manager directly whether such a seafood set was available. After checking with the chef, your manager confirmed that it could be provided, and that a 6-person portion could be prepared. This was not something we “forced upon you”—it was something you agreed to provide. Because we had two children who did not want seafood, they ordered two mains instead. The four adults ordered a 4-person seafood set. Everything was made clear in advance; nothing was last-minute. At no point did you inform us how this so-called seafood set would actually be presented, nor did you explain that it would be served in a kitchen pot placed directly on the table. Even if you had disclosed this in advance, I believe no reasonable guest would have accepted it—because no one would ever imagine a fine dining restaurant serving food in such an unattractive and entirely inappropriate kitchen utensil.

Finally, let me emphasize this: we fully understood that this was a customized seafood menu. However, if your restaurant could not present it properly in a refined manner, or was not capable of preparing it, we would not have insisted. We only placed the order based on your confirmation, and ultimately, how it was executed was the restaurant’s decision, not the customer’s responsibility. A fine dining restaurant should never, under any circumstance, serve food in a kitchen pot meant for cooking, not dining. If you had told me from the start that the dish would be served this way, I would never have agreed.

In addition, while I knew that the lobster required an extra charge, I could never have imagined that it would have no connection at all to the seafood set, simply placed separately on a plate. This arrangement was completely detached and even more...

If you want to try true Scottish Seafood, you would not be disappointed. We wanted to try everything from the menu but opted for house made Focaccia to start, 2 starters, 2 mains and 2 sides recommended by friendly Graham who looked after us. It was the best octopus dish I have ever had. Every dish was so beautifully presented. The portions were decent but they served Basement Gelato so we had to get the dessert too. The profiteroles was to die for and the best way to finish the delicious meal. The restaurant is good for a special occasion but also good for a casual bite too. There is a bar counter and have a great list of bar snacks and drinks menu where you can enjoy cocktail of the day. It is just off the Shore tram stop which is very handy. We are going to have to come back for the Seafood boil and take away...