Costa Coffee — Restaurant in Coventry

I don’t usually write reviews, but my experience at Costa Coffee (22 Cannon Park Centre) was absolutely appalling. I ordered a large soy latte to drink in but requested it in a takeaway cup, as I prefer it that way. After sitting for just over an hour and just as I was about to leave, the female manager (thin, white) approached me abruptly and rudely. She told me I could not sit in for so long with a takeaway cup and asked me to leave, claiming that other customers were waiting for seats. However, the only group waiting consisted of four people looking for a table of four, while I was seated at a table for two. The manager’s attitude was unprofessional, insulting, and unreasonably aggressive. Her behaviour made me feel discriminated against, which was deeply unsettling. Shocked by this treatment, I approached her for clarification and asked if there was a price difference between drinking in and takeaway. She confirmed there was none. When I questioned why I was being asked to leave, she harshly denied it and falsely accused me of occupying a seat that had caused other customers to leave. This was completely untrue—the group of four had already been seated at their table, and there was no one else waiting. The entire experience was extremely unpleasant. The staff were abrupt and unfriendly, and the manager’s behaviour was absolutely...

I absolutely can't understand the previous reviews of other customers branding staff at this establishment 'racist' any time they have an 'unpleasant' experience. Not providing a straw with a sip lid does NOT make a person racist. Also being asked if you could free up a table whilst the cafe is at capacity because you have a takeaway cup is also NOT a racist attack. It seems this store is being targeted as the influx has come around the same time as each other conveniently. The review system is being abused with people asking if they can ask for a straw based on their race essentially and leaving one star? The team here are very friendly and efficent opposed to other Coventry and Birmingham stores and they couldn't do more to help you. The drink quality is always fantastic and any time I've had an issue with my drink they have been quick to rectify the issue. If you're looking at reviews and wondering wether or not to visit this branch of Costa I would advise you go in for yourself. Places don't stay as busy as this Costa is for poor service and under quality drinks with a...

One of the staff is racist. very condescending and patronising. When I ask for a straw for my iced latte , she said “ I cannot give you one”. I was shocked. I said “ even if the customer really want one ? “ she said “ I cannot give you a straw even if you want one. They count the straw. “ I am speechless. She speaks so rudely. I said but I do like to have one straw for an iced latte. Eventually, the manager came and said I can have one. And when the staff gave me one, she then said “ this is the last one. If you come again, I am not going to give you one “. I don’t have a problem with straw. But this staff speaks to me like I am the worst child in kindergarten. Such a patronizing attitude is not necessary. If she behaves not as condescending, I won’t insist on having a straw, because I would know she...