Happy Lemon — Restaurant in Coventry

The bubble tea here is high-tier. They do tea drinks without jelly too, for example their jasmine and lemon tea, which is excellent. Everything I've tried so far is something really special when compared to other places. The drinks are packed full of flavour, nutrients and energy. They feel very refreshing.

This place does the drinks so well that it's easy to miss the things that otherwise let them down. There was no working air con last time I went, which made it unpleasant to wait as a customer. Like many others waiting for their drinks, I chose to wait outside. But I can't imagine how difficult it must be for the staff who have to work in that heat all day, this inevitably also impacts the customer service and is an otherwise easy fix that's letting both employees and customers down.

Overall, really good though. I'm excited...

I really enjoy bubble tea, but unfortunately, the customer service at this location left a lot to be desired. The staff took my order in a rather rude and unwelcoming manner, which was quite disappointing. To make matters worse, I was charged £5 instead of £4.80, simply because they require cash for purchases under £5. I wouldn’t have minded paying a bit extra if the request had been made politely and with a smile.

Customer service makes a big difference. For example, when I visited a bubble tea shop in Coventry city centre, the staff there asked about my preferences and served me with genuine warmth and friendliness—it completely elevated the experience.

Sadly, this visit was my first and likely my last. Hopefully, this feedback can lead to some improvements.

Thanks for listening to my...

Love the products I've had but taking a star away for customer service.

Some staff can be rude. I called up today as they are showing up as offering delivery via deliveroo. But every day this week I've gone to order it said closed via deliveroo app. When I spoke to someone she told me I must be looking at a different bubble tea shop in Coventry not Warwick.

Simply put they don't have delivery service even though Google and deliveroo say they do and staff were quite rude about how they informed me. This may be a language barrier issue but definitely room for improvement

I would have ordered every day at lunch or even after work had they been open...