Costa Coffee — Restaurant in Crawley

This branch used to be my favorite, but now I’d rather get my coffee at the train station — it’s cheaper and much better. All I’m saying is that the staff need proper training to make consistently good coffee: the right amount of syrup, correct temperatures, and attention to detail. For example, if half of the coffee shot misses the cup, just remake it instead of giving the customer a barely flavored, lukewarm drink.

No complaints about most of the staff — everyone is great and friendly. Except for one guy who seems to do everything possible to avoid serving customers. He’ll turn his back on people waiting at the tills just to keep washing something for as long as he can, until the person making the coffees steps in to help. Even then, he doesn’t assist unless told to. Yes, he’s still in training, but he needs to see customer...

I came in today with my stepmother and little stepbrother. It was a Friday and wasn't too busy. I saw my stepbrother by a messy table so we had to find somewhere else, considering there were only 2 staff though it wasn't too bad since there still was a clean space. He made our 2 chai latte quick and the presentation here for coffee and trays is a work of art. They have large windows which allow light in and it wasn't too noisy. My little stepbrother got a cookie and it was soft and surprising good though costa cookies are a little dry. Would I recommend compared to the county mall costa's? Yes, sorry...

It’s not often I leave reviews, but im not impressed by what I saw when I used Costa on Saturday 21st of June, around midday. The coffee was nice, but witnessing a male member of staff bully an older female member of staff whilst flirting with a younger member of staff wasn’t on my bingo card when grabbing a coffee. Having a laugh at someone else’s expense infront of customers is really poor behaviour. It was uncomfortable to witness, and the way the older member of staff just ignored them whilst keeping her customer service smile on her face told me that was...