This review is based on 3 visits to the restaurant. The first two visits were ok, just had a long wait for our food as it was busy on all occasions. All our parties were 4 people. The decor is a trendy graffiti style brasserie. There is a lot of staff on the floor. The reason for my 2 star review are mainly based on our last visit. The previous two visits were 3 star. The long waits apply to all our visits.

• it takes a long time to get drinks and some of the staff don’t know what drinks they have. On our last visit one on my friends wanted a Malibu and coke (I know…) and the staff member did not know what it was. I had to point it out on the shelf. Then it didn’t arrive, but I noticed it on the bar so went up and asked if that was my friends drink.
• we ordered starters and there was a whole mix up and ended up with 2 out of our 3 starters and they were cold. We arrived at 8.30pm and our starters arrived at 9.50pm. To be fair, the poppadoms came to the table very fast, but by the time it was nearly 10pm we were starving so we ate the starters.
• When the main course arrived, we were given cold plates. When we asked for warm plates, they said they had run out. Surely they can put them the oven for 2 minutes or run them under some cold water. The main course was fine.
• This is only a small thing but when they bring some hot towels at the end of the meal, there were 3 hot ones and 1 cold. Just strange.
• To be fair, my friend was a bit fed up and hangry by all the events and had a word with the manager. He gave us 10% off the bill. But I would have much rather spent the extra 10% and have a less stressful dining experience. Unfortunately we won’t be back in a rush. If I can make a recommendation to the management, please take a day to train your staff and make sure you’ve got an ordering system in place. If the staff doesn’t understand a customer question, please let him come and get the manager to help to avoid misunderstandings. I come from a restaurant family background. I’m not completely unaware on how a restaurant is run.