Pheriwala — Restaurant in Dacorum

This review is based on 3 visits to the restaurant. The first two visits were ok, just had a long wait for our food as it was busy on all occasions. All our parties were 4 people. The decor is a trendy graffiti style brasserie. There is a lot of staff on the floor. The reason for my 2 star review are mainly based on our last visit. The previous two visits were 3 star. The long waits apply to all our visits. it takes a long time to get drinks and some of the staff don’t know what drinks they have. On our last visit one on my friends wanted a Malibu and coke (I know…) and the staff member did not know what it was. I had to point it out on the shelf. Then it didn’t arrive, but I noticed it on the bar so went up and asked if that was my friends drink. we ordered starters and there was a whole mix up and ended up with 2 out of our 3 starters and they were cold. We arrived at 8.30pm and our starters arrived at 9.50pm. To be fair, the poppadoms came to the table very fast, but by the time it was nearly 10pm we were starving so we ate the starters. When the main course arrived, we were given cold plates. When we asked for warm plates, they said they had run out. Surely they can put them the oven for 2 minutes or run them under some cold water. The main course was fine. This is only a small thing but when they bring some hot towels at the end of the meal, there were 3 hot ones and 1 cold. Just strange. To be fair, my friend was a bit fed up and hangry by all the events and had a word with the manager. He gave us 10% off the bill. But I would have much rather spent the extra 10% and have a less stressful dining experience. Unfortunately we won’t be back in a rush. If I can make a recommendation to the management, please take a day to train your staff and make sure you’ve got an ordering system in place. If the staff doesn’t understand a customer question, please let him come and get the manager to help to avoid misunderstandings. I come from a restaurant family background. I’m not completely unaware on how a...

We ordered over the phone for a take away at 6:30pm. We were told the food would take 70-80 mins, which is fair as it's a Saturday eve. After 2 phone calls chasing our food, it arrived after 2 hours and 15 mins after placing theb order. We are visiting family who loves this Indian take away, so she was upset that they let her down. All the dishes were cold. The crab was small and fried but tasty. The curries were decent, the lamb with spinach and chickpeas was good and the Konkan chicken unusual but also good. The alloo papri chaat was in a box of 4. The ocra fries were the best of the lot, well seasoned and different to what we usually get from an Indian take away

Overall the food was very good, but disappointed about the wait time, we would have appreciated a phone call from the place saying the food was going to be late, we didn't want to have to be calling them 2 times...

Next time we'll either have to order as soon as they open on the weekend or...

Disgraceful. AVOID AVOID AVOID. I ordered online 2 hours before my specified delivery time. My specified delivery time came and went. 15 minutes later I called the restaurant "we are very busy tonight, your delivery is just around the corner". Another 15 minutes passed and still no food. I called again "yea it's on its way". Another 15 minutes passed "we just have to cook your naan bread". So basically they had been lying to me. Our food turned up a HOUR after it was meant to. It even said the original delivery time on the food.

The naan was hot, rest of it was stone cold.

They said they would refund 50% of the cost of the meal, this still hasn't happened 7 days later.

This place is a shambles, full of broken promises. I understand they are busy but I ordered my food 2 hours before I wanted it delivered. Sure order from here, if you want your food...