Pizza Hut Restaurants Bluewater Shopping Centre — Restaurant in Dartford

Initial service was excellent but then we got completely forgotten about. Sat for 20-30 minutes waiting to order our dinner, this was followed by some pretty poor service unfortunately; the waitress seemed completely disinterested and wasn't even paying attention when I asked a couple of questions about a new item on the menu. Maybe it was the time of day or a particularly busy day but was put off further by two of the drinks from 'unlimited drinks' and two toppings and two dressings from 'unlimited salad bar' had run out and were not topped back up during the couple of hours we were there. Nothing seemed to be clearly marked in the place either strangely. Had to ask where the ice cream bowls were (this also required another 5-10 minutes waiting at the counter to be noticed whilst staff had their own conversations), then the toilets the same problem. Ended up in the staff room based on the directions given by a staff member.. The food was just okay though this may just be personal preference. Considering it was a newer item and hyped somewhat on the menus, I didn't think it lived up to it all however. My daughter seemed more than happy with hers that said, though it was pasta and basic sauce so there wasn't much to get wrong. One key point that I look for in any restaurant of any standard is if someone comes and asks how you're getting on with the food. I feel like this is a pretty basic customer service follow up and again was sadly missing. Overall pretty disappointing evening, though I guess I had a full belly which was...

Absolutely awful experience. We attended for my sons 10th birthday party and there were 18 of us. We had prebooked 2 months in advance with the previous manager who was brilliant. I arrived early to drop Valloons and Cake in and advised the cake needed to go into the fridge as was buttercream, we was advised a section would be allocated to us and balloons and banners would be put up. We arrived on time and they had not sorted a section for us at all, we were given 3 boiths which were dirty. The manager was so rude and said party's are a hinderance. The cake had not been put in the fridge so fell to pieces as had melted. She was laughing in our face when we said this is terrible and not what we had paid for. There was a hair in our pizza, the kids meals were mixed up. We made a complaint to headoffice for the store manager to lie to cover her back saying the kids had run riot in the restaurant causing a mess with the salad cart - which is totally untrue as they were sitting with the adults. She advised that we didn't disclose any of the children had "certain needs" - I'm still trying to work this one out as I thought everyone was treated as equal. Customer service is disgusting, the food was poor, the restaurant was dirty. If they couldn't accommodate a party at the the then I would rather of them say rather than cause such upset - never again would we...

One of the worse eating experience I have faced. The waiters were so rude and unhelpful, waited a bit of time for our table for 5 people and was given a small table where we were all cramped together. Asked if we can have another table after I spotted a free table the waiter goes ok go there, moved after and a few minutes later the manager came and was telling us that the table is booked for someone else and to move out whilst my elderly parents and kids were in the middle of eating.

After telling him, the waiter told us to move there he walked off and another staff told us you might have to move and then she disappeared and once I saw her again she goes ohh no sorry for the confusion you can sit now. Did not have the courtesy to say at the start we could sit there all this time.

When it came to ordering food the waiter didn’t even care what we wanted, took the ordered no recommendations made. Picked the buffet one of the worse food pizza and nasty salad I had. Pizza was so cold and tasted like cardboard salad bar was dirty and even the plates. I would not recommend this place I understand it’s in a shopping centre and food places get busy but it’s no way to treat...