Hay's Shack — Restaurant in Dover

Sadly, this experience was very poor. The atmosphere was quiet, but then was ruined by a dog urinating on the floor. Nothing was available on the menu and therefore had to reorder a few times, which was minor inconvenience, but the waitress was very kind and apologetic. The comment was made that the chicken wings would need to be brought from 'Spar' and so I changed my order to thighs.

After waiting over half an hour for the food, it was very disappointing. The Mac and cheese was bland and tasted shop brought. The chicken thighs were cold and dry and I was unable to eat them. My partner ate the burger and left his 'spicy' rice as there was no flavour at all. We did eat the halloumi fries, which were ok, but did not warrant the price.

After building the courage to explain we could not eat the meal having only had a few bites, we were asked it we wanted it taken of the bill. When we paid, only the chicken was removed and yet paid £39.50 for a burger and rice (£16 with rice not eaten), sprite (£2), milkshake (£5.80) and halloumi fries (£7.20), hash browns (£3.50) and macaroni cheese (£5 which was not actually eaten minus a few bites).

Very rarely do we get the opportunity to go out for dinner and I feel we were not only disappointed but then overcharged massively for the whole meal, despite not eating a huge part of it.

We would like to hear back from the manager as there did not appear to be any seniority present and despite apologising, staff did not handle the situation well at all from a complaint...

Wait for drinks was over half an hour. Wait for food was over an hour. This was not, as I gathered, something staff could do anything about. As I understood there had been a mix up with a delivery order gone wrong that set them back. Staff could not have been more amicable and apologetic if they tried.

Food. The chicken wings and thighs were dry and had no seasoning. I asked for BBQ and got a dollop of the sauce on top. The pulled pork, no spices. The coleslaw had so much mayonnaise I couldn’t eat it. As much as I love mayonnaise I cannot eat a dish where that is the only flavour. Chips were nice!

My children ate the chips, I ate the (bland but not offensive) rice. Done.

I did not enjoy the food in the slightest. There were absolutely no spices or flavouring. Very bland. In parts the chicken was dry to the point of being hardened.

I’m not giving one star, I’m giving two on the basis of both chef and waitresses being so utterly charming.

Photo of a rather strange BBQ chicken and all the food we left behind. We just couldn’t eat it.

Edit: we ate...

I came to Sandwich for the first time intent on being able to say "I ate a sandwich in Sandwich". As it turned out no sandwich shops took my fancy - a much touted one was closed on the day I visited - but this cozy and cool corner eatery caught my attention. What a fortuitous choice: a great selection of street foodish burgers,wraps and a spicy chicken rice option, plus a host of sides (salads, guacamole, halloumi, etc). Vegan options available. I am big into rice, so I opted for that with one side (crispy fries, doubling up in the carbs as per usual!) and an Americano (total £11). Superb, tasty food. As for owner Hayley and her excellent helper, they could not do enough to ensure everything was as I wanted it, from moving the table for me - those carbs leave their mark - and giving me a spoon to eat my chicken rice with (long story). As it happens, Hayley mentioned as I was paying that she plans her own special Sandwich sandwich. Have to come back for that! Highly...