Yangtze Express — Local services in Dudley

Went here today with my two children for eat out to help out scheme, after I sat down to eat I realised I’d been over charged so I asked a member of staff about this Who told me told I wasn’t entitled to a 50% off as I exceeded a 20pound spending limit and refused to refund me the difference as I should have made 3 separate transactions to be entitled to the 50% I showed him the government guidelines on the matter and how I was entitled to it witch he brushed off and blatantly ignored and continued to tell me I was wrong and not eligible for this.

I went off did more research in to this as I started to doubt myself again with the proof in my hands I was refused he told me he’s had training and he knows how it works so I kindly printed off the article that shows they have no idea what this promotion was and told them to keep it behind the till so other people don’t get screwed over like me and also made them aware I’m taking it further.

I’m absolutely appalled at them I’m normally a regular there with my children and my friends but will no longer be eating there after the customer service I received from...

I have been brought from this stand several times but boyyyyy has it gone downhill ... Had the small box that used to be £6 now is £6.25 ...Now I understand cost of living and all that ...but there is also getting you money's worth and having decent tasting food.....and on this occasion I had neither ..... The food was just about "warm " the chicken ball were like rubber , very very chewy ...and then the portion !!!!! When the lady passed the food I actually asked "is that it " she placed 1spoon of rice, squeezed it up the box with the spoon, then 1& half spoonfuls of chicken curry, then sqeezed that up to make room for 2 chicken balls ...The whole meal only half filled the box . When I questioned about why the box is only half full, and why there is only 2 chicken balls and not the usual 3 ....her reply "That's how much we're allowed to give " So you've raised your prices for a lot less sub standard warm food and think the public wouldn't...

I assign three stars to my review of this eaterie. The food itself was tasty and fresh. The two stars I docked were a result of the the under portioning of the containers (this happened on three consecutive occasions, so this wasn't just a one-off) and also on my third visit I asked the operator to top me up on the beef and black bean sauce and he proceeded to take the vegetables he already served in to my container away and tossed them back in to the holding wok, ready to serve to another customer. I must emphasise that the food does taste good, but equally important is the breakdown of the most basics of customer service and appreciation. If you are easily offended my advice to you is to avoid this place because the customer experience...