Very disgusted with a recent visit here! Used to be one of our favourite places to eat but that was before it closed down in 2020. If you're looking for a friendly/welcoming pub DO NOT GO HERE! We felt like we were invading a "regulars" pub space. Will never be back. Waited 50mins on cold starters! Slow/Poor service. Rude staff. Unprofessional. Weren't told upon arrival there would be a lengthy wait. Never once acknowledged us during the 50min wait, no apology nothing. When we questioned, their response was "not much we can do when it's so busy" š³ Really?? How about being courteous to customers, keep them informed of progress etc to try make them feel welcome! Digital receipt showed our juice orders at 1.50pm & by 3.05pm our mains were still not on our table and we were expected to pay for them when we had to leave for another appointment. In a correct manner we refused. Their answer was to phone the police!!! In a correct manner again we accepted that decision. After the staff member leaving our company for 5mins (we believe her to be a "manager" level) she returned with her tail between her legs, issued a new digital receipt minus the charge of main courses & told us "we were not welcome back in the pub" (Customer Service right there for you) No recommendations for this place what so ever & I have never in my life posted anything so...
Ā Ā Ā Read moreVery nice wee pub to have a meal in Dunfermline. We had our lunch in the bar downstairs. There are tables available upstairs too. It's a small cosy bar but big enough not to feel crowded whilst eating. The food that was served to us was exceptional. One of the best bar lunches we have had in a while couldn't fault any of it, the steak pie (stew with a pastry on top) tasted great, with really nice chunks of lean meat, no fat or gristle. The server was polite, prompt, and well presented. Customer toilets...
Ā Ā Ā Read moreSomewhere Else⦠says it all in the name. We really shouldāve gone somewhere else. After waiting 45 minutes, we were finally served a āminute steakā panini that looked and chewed like a flip-flop fresh back from a tour in Afghanistan. The chicken strips? Tough enough to chisel a tunnel through Arthurās Seat. And the onion rings? Letās just say they were cremated beyond recognition. All in all, a dining experience best forgotten ā unless youāre into burnt offerings and shoe-leather...
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