Subway — Restaurant in East Staffordshire

Just to let you know i am a per that Observes people. The subway in the Octagon centre is getting better with the new menu it is hard for the staff and the customers knowing what goes in a sub. The Interactions with the customers can be better for some of the staff and with each other. The lady that was the manger was great but she could of been better if she had be given the training that she should have had from the start. The new temporary manger is but she is not normally over at this one but she is do well. The new menu is all wrong it was better the way is was and you knew what was in your sub now you have to read everything Twice so you know what is going into the sub who ever Decided do it that this must be mad and not thinking of what the customers. We'll that is all I have to say let's see how it goes this week hopefully better...

No stars at all if I could have used that option. We ordered today via Just Eat and the delivery driver was rude and kept talking over us whilst we tried to direct him to us. He was obviously not local to the area and didn't have a clue where he was. He never delivered our food (we have been working all day and couldn't get out) but the app says he has delivered it. We phoned the restaurant and they just don't want to know. We are so angry that we have paid for something we haven't received and can't seem to do anything about it. This is the second time this has happened to us from this branch and it will...

I had a truly heartwarming experience with Jasmeet from customer service. My cards weren’t working because I had unknowingly spent all my funds while shopping, and I didn’t have the app installed on my phone at the time to check my balance. I felt incredibly embarrassed and stuck. Jasmeet was so kind and understanding — she waived a £5 charge for us as a gesture of goodwill, and that small act meant so much to me. Her compassion and support in that moment really touched my heart. Thank you, Jasmeet, for turning a tough moment into one I’ll always remember for your...