Costa Coffee — Restaurant in East Suffolk

Yet again a delivery placed at Costa Felixstowe arrived short of the order. Costa takes no responsibility for this and it happens constantly. It then takes 2 weeks to get a refund from Just Eat. It's not Just Eats fault it's Costas. Calling the Felixstowe branch you are met with accusations of being hostile and told its not a Costa issue. Today I was told by the Felixstowe branch that delivery customers come second to store customers thats the Costa policy. The branch is supposed to call the customer if they don't have their item so it can be replaced with something else. This never ever happens with the Felixstowe branch. The reason I order a delivery is because of the state of the Felixstowe store..its filthy. Tables aren't cleared and there's old food on the floor. It needs a deep clean. Staff need to be trained in dealing with complaints because the person I spoke with today had very little good to say about Costa and their...

My husband and myself came here yesterday, as we walked in, we was welcomed to a almost empty cake display, almost empty sandwich display & this was at 13.30, I was sat whilst my husband was get our drinks, he stood for 15 mins waiting, there was 2 staff behind the counter & one floating around in her coat, went to use the toilet & was shocked for a Costa coffee shop, there was urine over the floor, soaked urine tissue on the floor by the sink & urine had covered the toilet seat, a young member of staff went in there (we was sat facing the toilet) she picked up the wet tissue & threw it in the bin but then still left the toilet in the state, she had no gloves on, she went straight behind the counter & got herself a drink(still unwashed hands) never have I been in such a disgusting Costa & with very...

Food looks good but is far too expensive. Service is usually good from the regular staff but can be hit & miss with newer staff members. However, recently there have been incidences of cash only or card only service and a couple of occasions where the dishwasher is broken and coffee is only available in takeaway cups. My objection to this is that the takeaway cups are larger than the china cups and most servers want to top up the drink with extra water - weakening the brew! Finally, the atmosphere in the cafe is ruined by the incessant noise from the coffee and ice-making equipment. This is bad enough for the customers but must be very stressful for the staff, who have to spend all day there. I have no complaint with the staff as the regular girls are working hard in...