Wimpy — Restaurant in East Suffolk

After going to the Wimpy every week for years & loving it, today it was very different, lots of tables RESERVED for no reason so we where stuck on an awkward table facing the wall with no arm room, toilets where out of service & was not told of this upon entering or ordering, we only realised when an elderly customer needed the toilet & had to go find someone, she had mobility issues & by the time she came back into the restaurant her lunch was cold. No offer of renewing it for her, they just bagged it up for her to take & still charged her for it! I complained to staff member he said well it's not our fault!! Next I asked for manager/owner & asked him why there was no sign on the front door on entering to inform customers there is no toilet? His reply "there is a sign out the back on the toilet door" to which nobody can see until they need the loo. He then told another manager to "deal" with us? He walked off!! As a gesture of goodwill I would of at least knocked something off the bill for the inconvenience but no! So unfortunately it's our custom that has been lost because of greedy management! Upon leaving customers Still not being made aware of NoToilets..... The last member of staff we spoke to said she would put sign on the front door after our complaint! Even the staff where working with nowhere to go to the toilet.. Yet they would not stop customers coming in & choosing not to tell them! Today was a lesson on how NOT to treat your loyal customers! Manager...

Sadly, my visit to this Wimpy for lunch last Saturday may have put me off for good. Like a lot of people reviewing on here, I've been a fan of a Wimpy meal since I can't remember when and the standard of food in whichever restaurant I've been to has been excellent.... until last Saturday. Ordered my usual of a quarterpounder with cheese and chips, Pepsi and a banana milk shake. Out of the items ordered the only one that was enjoyed was the banana milk shake. Unfortunately, the chips looked and tasted like re-heats, the burger was luke warm and had a rubbery texture, the tomato sauce was the worst I have ever tasted but the icing on the cake was the Pepsi - no "Pepsi" flavour whatsoever and undrinkable. When this was mentioned to a member of staff/manager on paying at the counter, the response was rather flippant with her saying that the Pepsi at the tap was ok. Well mine wasn't but she didn't want to sample it. Not sure if this Wimpy restaurant is "watering" down it's previously good and tasty food and condiments but it will take several more positive reviews on here to get me back to the Felixstowe Wimpy. What a shame! On a positive note the waiting staff were...

I entered the restaurant tonight, not with an air of anticipation but more an expectancy of nostalgia. It must be nearly thirty years since I last entered one of their restaurants. I cannot remember what I ate then; but was pleasantly surprised looking at the menu at the aray of the fare on offer, from gormet burgers to ice cream and cake. I was asked to be seated and someone dutifully came and took my order. When the food arrived I was pleased to be served on a real plate, with real cutlery. The food looked pleasant enough, the chips were plentyful, the burger looked good, not a dried out thin piece of meat to use to replace a worn out shoe sole served else where. The cheese burger was topped with real cheese melted not processed, and the mushrooms it was topped with were button, halved rather than sliced. All was looking good. Fortune alas was not on my side. The chips, generic frozen, nothing unexpected there. The salad on the burger was fresh, crisp but was smothered in a very vinegary mayonnaise. The mushrooms, I could barely taste. The burger itself was bland. I was expectant of something better. I don't know if it was my nostalgia but I was...