Saigon Restaurant — Restaurant in East Suffolk

I never complain about restaurants and always except that sometimes there will be an ‘off day’ however, I feel compelled to comment on the last two experiences we have had as a family of 8 at Saigons.... on the first visit in question the service was so bad that we waited 25 minutes before getting a drink. The starters were another half an hour and the main course was not far short of that either! All told, we spent over 3 hours from 8.30pm till 11.30pm waiting around for each course! This aside, the toilets can only be described as ‘unbelievably filthy’ I am sure that I can’t be the only one to notice the dust, broken seat and urine stains in the ladies ? I am also reliably informed, by the male members of our group, the men’s is no better! After this experience we didn’t return for sometime, until last weekend when we returned for a birthday celebration. The toilets are still the same! The service has not improved (very short staffed) but this time I had an elastic band in my noodles 😳. The poor waitress was extremely apologetic and tried to explain how it got there but more importantly, no explanation nor apology from Sue, the owner! We had £20 knocked off the bill.

To be frank, I know that we can’t always get it right, but really! Is this the sort of standard we should expect/accept when we pay good money for a family night out?

Come on Saigons, clean up your act otherwise others will be voting...

Visited Saturday 28 Sep 19 1st and last time We had read reviews on here and were looking forward to a fabulous meal We explained that it was our 1st time and that we would leave it to them to bring us out a selection of dishes. Our menus were then taken away by a young woman with completely the wrong attitude for this type of work. Throughout the evening we tried to engage with her to be just stared at no conversation was attempted by her and our plates / cutlery were literally thrown onto the table. A starter platter was brought out consisting of 2 spare ribs / 2 bits of pork / some chicken type stuff?? And 2 chicken satay kebabs. It was OK at best. The owner (assume) asked us if we had finished and then cleared away We were then brought out 3 duck pancakes quite tasty but I prefer to double wrap the pancakes . Again we were asked if we had finished and the plates etc were cleared away We were then brought out the main 4 dishes (not full size) and 1 bowl of rice. We were asked again if we had finished and at that point the entire table was cleared and a dessert menu thrown on the table. At this point we left . All in all we have had far better food elsewhere, far better service, and never ever have we left a venue still hungry. Utterly disappointed we will not...

Not had Vietnamese before and this was nice. Crispy duck was a lovely starter. Smoked chicken, wasn't sure about this one, had a fishy taste to it. Pancake rolls were different, couldn't place the taste, spicy beef strip's were wonderful.

Chicken and pork curry, very nice except the pineapple! Kung po chicken, shredded beef both great meals! Southern fried noodle, lush! I was told the Southern fried rice was very nice as well.

Wasn't busy tonight, only a couple other tables so food came out pretty quick and for all you can eat at £22.95 you...