Chu Chin Chow — Restaurant in Elmbridge

I was walking in the Hampton Court area with a friend, and it became a little cold outside, so I suggested we go into the restaurant a little before 10pm to drink chicken corn soup. We were seated and upon ordering the 2 soups, the waiter checked that that's all we wanted as the kitchen would be closing soon, we said yes just the soups. We felt rushed that we need to drink the soup quickly, as we were told that the restaurant shuts soon. When the bill arrived a service charge had been added, when I asked to remove the service charge, the waiter made a face that was very obvious. It was an optional service charge anyway, the waiter then went to print another bill without the service charge. Then he told us that he did us a 'Favour' because the minimum spent is £20. That was so rude of him, as when we arrived we were never given this information. He only told us this since we asked to remove the service charge. The soups were expensive for a small portion for £5 something. In the UK, customers can legally ask for a service charge to be removed. We barely stayed 10 minutes. Absolutely ridiculous service and extremely rude to speak to customers in this way. I've been to other restaurants were I've just ordered soup or another starter, and have never been treated by a waiter in such a rude and...

We went to Chu Chin Chow to celebrate a friend’s birthday and had such a lovely time! The atmosphere was cosy and welcoming, and the staff were friendly and attentive throughout. We ordered steamed fish, scallops, soy sauce chicken, some delicious dishes, and dessert — everything was full of flavour and beautifully prepared. The fish was fresh and perfectly cooked, the scallops were tender and tasty, and the soy sauce chicken was juicy and full of flavour.

What made the evening even more special was the surprise the staff arranged for our birthday friend — they brought out a scoop of ice cream beautifully presented as a birthday cake, complete with a candle for her to blow out, and even played the birthday song. It was such a thoughtful and heartwarming gesture that really made our celebration extra memorable.

To top it off, they kindly gave us a big bowl of red bean soup as a gift. We had actually ordered it, but they offered it to us as a treat for the birthday celebration, which was such a lovely surprise.

We were all really happy with the meal and the whole experience. Highly recommend Chu Chin Chow for a special occasion or a nice dinner out...

It's such a shame to have to write a bad review of a restaurant we like and frequented weekly for years. We turned up on a Sunday lunch, 7 of us in total, they were a little busy but usually very quick with service so didn't imagine too long a wait. Unfortunately this was not the case. We were squeezed onto a small table in the corner despite larger non reserved tables available and then waited a while for our order to be taken. After ordering we noticed tables that arrived after us, 5 in total, we're getting served food and drink multiple amounts whiles we we were still waiting our standard orders. After questioning they assured us that it was coming out only to see more dishes go out to the same tables. I can't help feel this was racially motivated as the same orders we have done before have been served in minutes. The first time we go with our family who are from African descent we are ignored and not served for nearly an hour. Such a shame and we support local business but we cannot support a restaurant with those views. If we could of put no stars...