Mada Deli — Restaurant in Elmbridge

We were looking for a nice place to eat for my birthday, whilst walking up the nice road we stumbled across this deli, saw that it was busy and thought something must be good, how wrong were we!

Our food was brought over fairly quicky and whilst I was enjoying mine my fiancé couldn’t say the same as there was hair tangled in her portion. Naturally she got up to highlight this unpleasant experience, to only be greeted with more poor experience.

Upon highlighting this to the lady who we were told was the manager, she got very defensive and said “all my guys in the kitchen wear hair nets” obviously her observational skills aren’t up to standards as all the people who are serving aren’t wearing hair nets, so the hair could of come from one of them.

She got really rude to my fiancé after we expressed our concerns, highlighting that a customer has complained about the product you are serving therefore you should make a conscious effort to apologise and try and rectify it with the best service.

My fiancé went back to ask to change the food she ordered as she was naturally put off now, that’s when she said I think you should leave as you’re upsetting my customers.

Safe to say very poor service and evidently when things go wrong the lady manager assumes she can’t do any wrong, I’d recommend you are careful when you are faced with dissatisfaction as you will be greeted...

We’ve been many times and over the last few years with family and friends. Sadly it’s been less and less enjoyable at every visit. The food has gone downhill and we often see them treat their staff terribly. It can be a really uncomfortable environment on a busy weekend day. In the last few days alone I’ve seen three different groups of customers walk out after being treated like unwelcome guests. One woman said loudly, “They clearly don’t want our custom so we’re leaving”. I won’t be going back either, purely because the blonde lady who looks like she’s in charge is so grumpy and constantly rolls her eyes at customers, especially those with young children. I think it’s really unkind and I’m not sure how long they will keep coasting on their old reputation. It won’t be long before their attitude towards customers and their own junior staff catches up with them. When it does, I’ll be in one of the friendly cafes next door, as far away from grumpy boots as I can get. Any adult that can be as mean to well behaved kids as I’ve seen her be is a miserable bad egg in my books. Such a shame. Hopefully they’ll run it into the ground and then someone lovely will take it over and turn it back in to the lovely place...

Quite possibly one of the worst places I have ever been in my Entire life. I have never actually stepped foot in a place and felt so unwelcomed and uncomfortable. The staff including a blonde lady working there was rude and looked as though she wanted to kill somebody. Can see they treat their staff like cattle. Avoid at all costs. Lady with short bob hair also was rude and unhelpful, honestly I’ve never met someone give off such negative energy. Didn’t think it was humanly possible till I stepped foot in here. What a terrible experience for anyone unfortunate enough to step through the doors or work there. I feel sorry for anyone that has to endure the same thing I did 😂

Had re mortgage my House for a slice of cake and it tasted like it had been sat in the Sahara for two weeks. Almost lost a tooth. if you need a new door stop or a paper weight go to mada deli and buy a piece of there chocolate ‘cake’.

Quite obviously needs a serious change or management

AVOID...